Branch Manager

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, a Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. As a Branch Manager, you are expected to be a player and coach, overseeing branch operations, directly managing associate performance, and providing guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to coaching and leadership, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.

Primary Responsibilities:

• Leads medium sized branch team responsible for meaningfully impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
• Ensures a consistent optimal customer experience at assigned branch. This may include sharing responsibility greeting customers and processing transactions to ensure customers bank when, where, and how they want
• Oversees all business transactions and practices within span of control, ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements
• Coaches and develops branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with minimal guidance from assigned mentor, senior level managers and internal support partners
• Resolves escalated customer and associate issues and provides counseling to associates as needed with limited guidance and direction from senior leadership and Human Resources 
• Manages recruiting and selection process for assigned branch
• Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier 
• Conducts outside sales efforts commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships
• Maintains relationships with Line of Business partners who assist customers when more complex financial needs are discovered

This position is incentive eligible.

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).  Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements:

• High School Diploma or GED
• Ten (10) years of bank branch, sales, or sales management experience

• Ability to work on Saturday as needed

Preferences

• Bachelor's degree with six (6) years of bank branch, sales, or sales management experience
• Previous leadership or branch management experience
• Expected to obtain an insurance license within 12 months and maintain continuing education for licensing requirements
   

Skills & Competencies

• Ability to exhibit mastery of key advice, guidance, and education concepts
• Ability to provide effective feedback and guidance
• Excellent leadership, problem solving, communication, and customer service skills

Position Type

Location Details

Location:

Bring Your Whole Self to Work  

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans