What are the responsibilities and job description for the Community Manager position at Regus?
Open House
Date: 3/3/2022
Time: 9:00am - 4:00pm
Location:
707 S Grady Way Suite 600,
Renton, WA 98057
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centers. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
We are looking for a Community Manager
As Community Manager, you’ll be responsible for the smooth running of your Regus center. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus
You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime a couple walk in enquiring about co-working membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of Regus membership.
Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centers, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
- A good communicator, used to dealing with customers – ideally in the hospitality or events industry
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer
On top of a competitive salary package - you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Work Location: One location
