Dispatcher - Weekends

Overview

The Weekend Dispatcher will work Saturday and Sunday and probably 8 AM-6 pm, strategically creates schedules and coordinates which technicians go out to which job sites. The dispatcher keeps records and maintains logs for technician vehicles and equipment. When someone calls for a technician on an emergency basis, the dispatcher will determine which technician to send.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Maintaining responsibility for dispatching all of the company’s technicians in a manner that maximizes efficiency and ensures customer satisfaction
• Answering in-bound calls from customers and assessing their needs
• Scheduling and dispatching technicians to customer’s homes or businesses
• Providing exceptional customer service to customers at all times
• Following-up with customers to ensure satisfaction
• Performing office clerical work, such as filing and organizing
• Working as a team player and contributing to the team accordingly
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent experience
• Previous experience as dispatcher is a plus
• General computer literacy
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Must be efficient with strong attention to detail; ability to prioritize tasks
• Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving
• we may conduct a pre-employment background check and drug test, subject to applicable law

Job Type: Full-time

Salary: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Weekends

Ability to commute/relocate:

• Tonawanda, NY: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Responsibilities

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

Qualifications

Qualifications:

• Dispatch experience highly preferred
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer’s needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually

Salary : $25