Compliance Specialist - Vendor Management

Reimer Law Co. is a business that has been around for 50 years, and is a full-service creditors’ rights law firm located at 31500 Bainbridge Road, Suite 100, Solon, Ohio 44139, with satellite offices in Northern Kentucky and Louisville. We are looking for hardworking and dedicated individuals who will continue to exceed our clients’ expectations.

If you are a high-energy person with a positive outlook, we want you to join our team!

Compliance Specialist - Vendor Management

Reports to: Managing Attorney – Compliance

Job Responsibilities

We are looking for a Compliance Specialist - Vendor Management who will be the responsible link between Reimer Law and our third-party vendors. The Compliance Specialist - Vendor Management must have excellent communication, organizational, and people skills. The Compliance Specialist - Vendor Management will be responsible for assisting with implementing vendor quality control checks with a focus on third-party risk management, assisting with selecting law firm vendors, onboarding and offboarding them, monitoring vendor services, auditing and reporting on them, assisting with renewing vendor contracts, and cultivating a positive working relationship with each vendor.

The responsibilities for a Compliance Specialist include, but are not limited to:

• Assist with developing and maintaining a sound vendor management program designed to eliminate, lower and/or limit law firm and client risk when working with third parties.
• Assist with developing a risk profile and evaluating risk level of each law firm vendor.
• Assist with oversight and management of higher risk vendors.
• Assist with tracking performance of our vendor network and setting up goals to create specific output.
• Convey consistent feedback, training and keep the lines of communication open to ensure quality and efficiency of vendors.
• Assist with development of specific, measurable metrics to monitor on-site and outsourced staff performance and client satisfaction.
• Identify, report, investigate and escalate incidents when vendors fail to meet expectations and create and track resulting remediation plans.
• Assist with the vendor selection, contract negotiations and onboarding/offboarding of vendors.
• Work closely with law firm Management and other departments to ensure client expectations are met on a consistent basis.
• Communicate regularly with law firm Management to gauge vendor performance satisfaction and work together with our vendors to resolve issues and maintain a cohesive, mutually-beneficial working relationship.
• Continually analyze, assess and communicate vendor expectations based on client needs and projected budgets.
• Assist with ensuring that all staff and outsourced staff are trained to operate in the client and vendor systems.
• Communicate with clients, vendors, and respective administrative staff as required.
• Communicate with escalation contact to help resolve conflicts, disputes, timeliness issues and other situations as they arise.
• Assist with tracking vendor performance and provide monthly summaries of same to Management.
• Perform other duties as assigned to maintain departmental functions.
• Assist with performing quality control of vendors’ performance to ensure accuracy and efficiency.
• Communicate at least monthly with all vendor managers to ensure our goals align.
• Review data and analyze for data-driven choices to eliminate risks.
• Assist with auditing vendors at least annually, in compliance with our client requirements, which may include traveling to vendor sites.
• Review and analyze vendor invoices for accuracy.
• Assist with review and analysis of vendors’ business continuity plans and cyber security protocols.
• Obtain documents required by, or ancillary to, vendor contracts to ensure each vendor remains in good standing.
• Perform due diligence on and recommend vendors to Management when a need arises.
• Assist Management in vendor cost/benefit analyses.
• Assist in vendor dispute resolution and client complaints.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic concept/understanding of default services would be helpful.
• Basic Knowledge of Perfect Practice & Case Aware would be helpful.
• Basic Knowledge of Client Software Databases, such as Black Knight, Tempo and SSE would be helpful.

Knowledge, Skills & Abilities

• Excellent at identifying, organizing and tracking deadlines.
• Strong analysis and judgment skills.

• Excellent communication skills.
• Knowledge and Industry awareness as to compliance and vendor management.
• Knowledge of consumer data security standards and protecting confidential information.
• Ability to adapt and be resourceful.
• Working knowledge of computers and demonstrated proficiency in using Email systems.
• Ability to network.

• Problem-Solving.
• Decision-making skills.
• Proficient computer skills.
• Typing and computer input.
• Flexibility and ability to multi-task.
• A professional telephone manner is essential.
• Must have excellent command of the English language, oral and written.

• Project management experience helpful.

Requirements

• Bachelor’s degree in business administration or related discipline preferred.

• 1-3 years litigation, foreclosure and/or bankruptcy experience with a law firm, mortgage banking or related institution preferred.
• 1-3 years of experience in the compliance or vendor management field a plus.
• Ability to write reports, business correspondence, and training/procedure manuals.

Reimer Law Co. offers its employees medical, dental and vision insurance; flexible spending accounts; short term disability insurance; company paid long term disability insurance and company paid life insurance. Our office is a business casual office. No recruiters please.

Reimer Law Co. is committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, ethnicity, disability or veteran status, or other characteristics protected by law.

Must be willing to submit to a background check and drug test.