Database Administrator

Reinhardt University seeks an experienced Database Administrator. The Database Administrator is responsible for providing managerial oversight of The Raiser’s Edge (RE) database, ensuring its integrity and maximizing its use to powerfully support operations. The position serves as the primary liaison for gift and donor records, gift accounting, and supporting the institution’s fundraising and stewardship programs. The position ensures procedures are followed involving gift processing, biographical and financial records maintenance and reconciliations, quality control, and reporting.

Minimum Qualification Requirements:

• Bachelor’s degree in informational science, psychology or sociology with training in data analysis
• Two- three years’ experience in a non-profit or educational fundraising environment
• Experience in using and maintaining a customer relations management (CRM) database system (Raiser’s Edge preferred) and the integration and use of related software programs
• Excellent analytical, organization, problem-solving, and communication skills (verbal and written)
• Superb attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to create presentations, reports, queries, exports, and mailings
• Capacity to train non-technical staff on basic data entry, reading, and understanding records
• Comfortable working in a demanding, face-paced, and deadline-based environment
• Successful background checks
• Valid driver’s license

Preferred Requirements:

• Raiser’s Edge Certified

• Familiarity with the Association of Donor Relations for Advancement (ADRP), the Association of Advancement Services Professionals, the CASE Bill of Rights, the CASE Ethics Guidelines, applicable tax law, and bookkeeping principles

Personal Characteristics:

• A motivated self-starter who takes initiative, anticipates challenges, and follows through with tasks to provide a superior alumni and donor experience.
• A personable and engaging individual with a consistently professional appearance when interacting with internal and external constituents.
• A positive individual possessing high levels of initiative and comfort working with teams or independently.
• An individual who embraces diversity and fosters inclusion in all aspects of life.
• Intuitive, perceptive, and skilled at reading both people and situations as well as flexible and willing to adapt, especially when advancing multiple projects and priorities.
• An individual who balances a sense of urgency in addressing needs with the patience required of a team-oriented environment.
• A service-oriented person who engenders support among colleagues, staff, and the community through knowledge, experience, creativity, vision, and dedication to the mission, vision, and values of Reinhardt University.

Work Environment/Physical Requirements of the Job:

Physical capacity to be comfortable working in an environment requiring daily keyboarding, and occasional lifting, carrying, pushing, and pulling.

Primary Responsibilities/Essential Job Functions:

Responsible for the daily operations of the Advancement division’s CRM database system which documents and tracks contributions to the institution from various constituencies as well as stores information relative the division’s fundraising function. The position is responsible for ensuring the accuracy and integrity of the database including gift processing, updating constituent records, data input and output, technology management, performing updates, and end-user training and support.

Gift Processing

Responsible for daily gift processing including the accurate posting of gifts into the database, preparing the daily deposit, and producing donor gift receipts and thank you letters. Compose, update, and produce standard and non-standard gift acknowledgement letters.

Database Administration and Maintenance

Responsible for data accuracy and integrity, and ensuring the confidentiality and security of all constituent records according to university policies and state and federal law. Develop and apply procedures to safeguard data. Develop reports and statistics to monitor data integrity, trends, accuracy, and interrelationships of data.

Data Management

Responsible for the import of data into the CRM system from various sources such as Jenzabar, Excel documents, etc. Responsible for the export of data from the CRM system for purposes including but not limited to prospect research and other data mining activities. Prepare membership lists and mailing lists upon request.

Fundraising Duties

Responsible for the design and maintenance of online forms for donations, registrations, and memberships. Maintain solution for electronic communication and solicitation of constituents. (Note: It is not this position’s responsibility to design the communication with the constituents).

Specialized Reporting Requirements

Design and maintain reports to be used for Business Office deposits and monthly reconciliations. Produce payroll deduction list for staff giving campaign. Produce all reports for year-end audit. Prepare official Volunteer Support of Education (VSE) and Council for the Advancement and Support of Education (CASE) and fundraising reports for the institution. Prepare reports for Director of Institutional Research as needed for SACS, US News & World reports, etc. pertaining to alumni and giving data. Design specialized reports as needed. Produce Honor/Memorial donor listings for Reinhardt Magazines. Compile trend reports (velocity, variant, LYBUNT, etc.) and other reports as requested.

Documentation and Training

Develop written training materials and maintain training manual. Maintain departmental policies and procedures manual. Provide CRM continuing education and training to employees. Recommend additional training options for staff as needed.

Communications

Ensure that new acknowledgment and receipt templates are written and are updated 1 – 3 times per year, as appropriate. Acknowledgment honor/memorial contributions when known. Oversee the timely production of pledge reminders.

Collaboration

Serve as departmental liaison to the Business Office in all matters related to donations and gift processing. Serve as liaison with Information Technology and instruct them on server related tasks that need to be completed to update or maintain the CRM and to update them on hardware needs of individuals utilizing database.

Additional Responsibilities:

• Serve as compliance manager to ensure all gifts are processed in accordance to CASE recommended best practices and in accordance to IRS policies.
• Assists with meeting annual fundraising goals, monitoring department budgets related to advancement services, and the development of communications to constituents.
• Ability to take broad direction and accomplish a range of action
• Attendance at Staff Meetings
• Other duties as assigned by supervisor

The preceding job description has been designed to indicate the general nature and level of work performed by the Director of Annual Giving & Alumni Relations. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Reinhardt University is an Equal Opportunity Employer (EOE/M/V/H/V).

Reinhardt University is an equal opportunity institution. The University respects the essential dignity of all individuals and is committed to providing equal access to and support for education and employment opportunities. Reinhardt does not discriminate in any of its policies, programs, or activities on the basis of race, color, age, culture, national origin, socioeconomic status, veteran’s status, gender, sexual orientation, genetic information, religious belief, physical (dis)ability, political affiliation, or any other basis protected by federal, state or local laws. All persons involved in the operations of the University are prohibited from engaging in such discrimination. Direct inquiries regarding the equal opportunity and non-discrimination policy to: Director of Human Resources, Reinhardt University, 7300 Reinhardt Circle, Waleska, GA 30183, 770-720-9146.