Specialist, Partner Operations

Posting Type

Remote, Hybrid

Job Overview

As a Partner Operations Specialist, you will play a critical role in optimizing the operational efficiency and effectiveness of our partner ecosystem. You will be responsible for managing day-to-day operations, ensuring seamless collaboration between Relativity and our channel partners. This role reports to the Senior Program Manager, Global Partner & Strategy Operations.

Job Description And Requirements

Day to Day Business Operations  

• Support the partner strategy and operations team and the broader partnerships team with day-to-day business operations across key workflows and systems, primarily in Salesforce, Impartner and Crossbeam. 
• Provide support in the development and ongoing management of partner portal and partner ticketing queue. 
• Perform ad-hoc requests for support, troubleshooting, administrative and data cleaning tasks. 
  
  

Project Management and Process Documentation 

• Creation and maintenance of documentation for process, procedure, systems infrastructure, project planning, and user enablement.  
• Partner with leadership to define and execute partner strategy, policies, processes and business system requirements.  
• Work with Sales, Marketing, IT, Business Intelligence and Revenue Operations to create an engaging platform for partners to work with Relativity. 
  
  

Strategic Analysis and Reporting 

• Collect, consolidate, and analyze data from various sources. Use data analysis techniques to identify market trends, patterns, and insights that can drive partner performance improvement. 
• Develop and maintain regular reports and dashboards to track KPIs and provide visibility into a variety of workstreams (partner program compliance, co-selling, lead sharing, partner portal engagement) 
  
  

Minimum Qualifications

• Proven experience (3 years) in partner management, channel/sales/marketing operations, or a similar role within the SaaS industry. 
• Proven experience in an operations, business analyst, or strategy-focused position 
  
  

Preferred Qualifications

• Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion  
• Highly-developed communication and interpersonal skills, with the ability to interact effectively and empathetically with internal teams and external partners. 
• Excellent organizational and project management skills, with the ability to multitask, prioritize, and drive effectively. 
  
  

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$59,000 and $89,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.