Telehealth Coordinator

The Telehealth Coordinator reports directly to the Telehealth Manager, and serves on the Operations Team.

Job Responsibilities

• Building and maintaining healthy strategic relationships with direct supervisor, personnel, volunteers and partners that would benefit department and organizational objectives.
• Assisting in mobilizing, recruiting, securing, training, supporting and serving telehealth volunteers and telehealth access partners; recording data as needed; building necessary reports as directed from telehealth operations.
• Assisting in recruiting, securing and serving telehealth patients; recording data as needed; building necessary reports as directed from the RAM chain of command.
• Maintaining operational familiarity with telehealth processes, software, equipment and vehicles.
• Monitoring industry trends for opportunities.
• Securely maintaining RAM Electronic Health Records (EHR), accurately calculating Value of Care generated, reporting telehealth activity as directed, writing and maintaining SOPs and related administrative tasks.
• Gaining familiarity with new telehealth patient best practices, products, services and equipment as they come online.
• Working multiple weekends per year by leading telehealth events remotely and in person, including weekend travel.
• Recommending program opportunities, processes, procedures, policies, methods to improve relations, and functions of department objectives.
• Planning, executing and acting as the "Final Authority" at all assigned telehealth events, activities and operations.
• Attending conferences and trainings to continually improve personal professional development and RAM telehealth.
• Relying on experience and judgment to plan and accomplish goals, performing a variety of tasks as directed by the RAM chain of command.

Job Requirements

• Must have basic computer troubleshooting skills.
• Must have knowledge of or be willing to learn to use Google Workspace, Microsoft Office, CareClix, Parker Health, Zoom and similar software.
• Must be willing and able to be trained on use and troubleshooting of computer devices and peripherals.
• Significant overnight/multi-day travel.
• Frequent non-standard work days and work hours.

Physical Requirements

• Must be able to stand/sit for extended periods of time
• Must be able to lift 40lbs
• Must have a valid driver’s license and be willing to drive RAM vehicles
• Must be proficient in verbal, nonverbal, and written communication skills

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Rockford, TN 37853: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000