What are the responsibilities and job description for the Manager, Payroll Client Services position at Remote?
About Remote
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
- Act as a primary point of contact for all questions related to employees payroll runs.
- Provide companies and employees support on all Payroll related questions and address their potential issues.
- Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
- Manages existing relationships with payroll, accounting and benefits service providers.
- Developing and maintaining knowledge, documentation and FAQs on Payroll.
What you bring
- Payroll team management experience, advanced knowledge in one or more countries is a plus
- Strong experience in a customer-facing role.
- Knowledge of payroll best practices.
- Problem-solving abilities with great communications skills.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Is a productivity geek and will constantly think of ways to improve and speed up their work.
- You write and speak fluent English.
Practicals
- You'll report to: Manager, Payroll & Benefit Client Services
- Team: Payroll & Benefits Experience
- Location: Anywhere in the World
- Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
Benefits
Our benefits & perks are explained in our public handbook at remote.com/benefits.
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
Application process
- Interview with recruiter
- Interview with Manager, Payroll & Benefits Client Services
- Interview with Director of Payroll & Benefits Experience
- Prior employment verification check (Read more at remote.com/employment-checks)
How to apply
Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
See how to convert your CV to PDF here.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Need help? Email hiring@remote.com
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