What are the responsibilities and job description for the Healthcare Customer Service Representative position at RemX The Workforce Experts?
Job Description
Start Date-9/11/2023
Onsite-Mechanicsburg, PA
Pay rate: $17/ hour
Responsibilities:
•Receive, document and respond to all contacts including member, client and pharmacy inquiries about company PBF benefits, policies and procedures
•Resolve member complaints and concerns in cooperation with company Provider Network and other company departments
•Provide ongoing education and support to company PBF membership or clients in regards to benefits, policies and procedures
•Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete
•Excellent attendance is required/ Additional duties as assigned.
Qualifications:
•2 years incoming Call Center experience
•Critical thinking/analytical skills
•Very empathetic
•Outstanding customer service skills
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
Salary : $17 - $0
