Remote Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE- 

Interviewing ASAP- 

$16/HR

Currently REMOTE- must be no more then 25 miles from Alpharetta area due to going back into the office at some point! 

Job Overview: 

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Apple.  In addition, the CSR will provide general customer service support on behalf of a top US financial institution. 

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Educate customers on website functionality in an effort to increase the online adoption rate
• Provide assistance to customers for general banking and rewards inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Requirements:

• High School diploma or equivalent
• 3 years of customer service experience in a contact center and/or customer facing retail environment
• Must be professional and articulate with strong interpersonal skills
• Must have a pleasant phone presence and friendly personality
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Basic proficiency with the Microsoft Office suite
• Ability to read an interpret documents such as procedure manuals and instructions
• Ability to diffuse escalated customers
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Travel experience is not required, but is a plus!
• Fluency in Spanish is not required, but is a plus!

Salary : $0