Customer Service Representative

Renaissance Life & Health Insurance
Indianapolis, IN Full Time
POSTED ON 7/7/2022 CLOSED ON 7/27/2022

What are the responsibilities and job description for the Customer Service Representative position at Renaissance Life & Health Insurance?

Come Grow With Us!

Renaissance Benefits has grown 200% in the last 6 years and we’re growing again! We are seeking experienced customer service professionals to help make insurance easy and accessible for our customers!

What sets us apart?

  • No Weekends
  • 12 paid holidays
  • Start earning PTO on day 1 with up to 15 days in the first year
  • Smaller team sizes so you won’t feel like a cog in a wheel
  • Competitive Pay
  • Continued education for licensing purposes paid for by company plus incentive for additional pay
  • Exceptional benefits with employer paid premiums for dental, vision, basic life & disability
  • 401(k) with a 1:1 employer match up to 5%

What do our CSRs do?

  • Handle inbound and outbound interactions
  • Manage a high volume of calls, while you take our time with every customer, as needed
  • Help guide our customers through enrolling in benefits
  • Assist with payment questions
  • Have a hunger to research and help resolve any claim questions for our customers

What do we require?

  • High school diploma or equivalent
  • Must be able to work a normal shift within our operation hours of 8am-8pm Eastern Standard Time
  • At least one year in a customer service role – preferably call center
  • Must have a high level of integrity, dependability, and customer focus
  • Be coachable, teachable, and flexible
  • Interest in providing upsell opportunities without the pressure of meeting quotas
  • Ability to take phone calls as well as utilize e-mail, web-chat, voicemail, faxes, and other professional written inquiry functions
  • Must be proficient in all Windows based software applications such as Word, Excel, and Outlook

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday

Application Question(s):

  • What is your preferred hourly rate?

Experience:

  • Call center: 1 year (Required)
  • Insurance: 1 year (Preferred)

Work Location: One location

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