City, State:New York, New York
Hourly Range: $17.00 - $18.00 per hour
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.
The purpose of a BELL ATTENDANT position is to greet and assist guests into and out of the hotel, provide pickup and delivery of guests' luggage, escort guests to rooms, explain the rooms' features, and provide delivery of items to guests as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.
-Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.
-Call garage valet for car pickups
-Delivers flowers, packages and welcome amenities to guest rooms in a timely manner.
-Receives inbound packages and shipments and coordinates the delivery of outbound packages for guests and associates.
-Load and unload luggage carts and assist guests with tagging, storing, and retrieving luggage.
-Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc).
-Inspect guests' room to ensure it is in order and that supplies are adequate.
-Explain the features of the room including the operation of radio, television, in-room movie service, etc.
-Communicate the hotel layout and surrounding attractions, destinations and directions to guests of the hotel.
-Maintain current listing of local and area attractions, special events and activities.
-Anticipate guests' service needs, including asking questions to guests.
-Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
-Collect, polish and deliver shoes for the hotel's show shine service (if applicable).
-Collect and deliver laundry/dry cleaning for the guests on a daily basis.
-Responsible for clearing legal loading zone of any vehicles.
-Assist other team members to ensure proper coverage and prompt guest service.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works independently.
-Can be relied upon regarding task completion and follow up.