Behavioral Health Technician/Operations Staff

About Us: Renaissance Recovery is a leading addiction treatment center dedicated to providing comprehensive and compassionate care to individuals seeking recovery from substance abuse and mental health challenges. Our state-of-the-art facilities, experienced staff, and evidence-based approach make us a trusted partner in the journey to sobriety. We are committed to making a positive impact on our patients' lives and are seeking dedicated Operations Support Staff to join our team.

Job Overview: As a member of our Operations Support team, you will play a crucial role in maintaining the smooth and efficient daily operations of our treatment center. Your attention to detail, organizational skills, and commitment to our mission will contribute to the overall success of our facility.

Responsibilities:

• Types and performs data entry as needed for communication purposes.
• Organizes and upload documents to client files (if applicable).
• Conforms to all necessary quality assurance standards.
• Drug tests clients effectively according to Waived Testing procedures.
• Greets scheduled visitors and coordinates to appropriate area or person.
• Follows up with facility rules and expectations, helps clients comply with contracts.
• Organizes cleaning supplies and materials.
• “Observe and Report” for overall client care.
• Performs all necessary documentation regarding clients (i.e. rounds q 30m, drug testing, incident reporting).
• Communicates effectively with Operations Director about Operations Support competency and completion of job duties and responsibilities.

Expectations:

DEPENDABILITY - Employee can be counted on to complete assigned tasks in a timely manner with little supervision. Accepts responsibility when necessary to see that the job gets done.

ATTENDANCE AND PUNCTUALITY - Is prompt and on time for work, assignments and meetings. Notifies supervisor prior to lateness or absence. Understands that excess absences pose a hardship on other employees.

JOB SKILLS AND KNOWLEDGE - Employee completes all chart related documents and correspondence for assigned clients in a timely manner.

QUANTITY AND QUALITY OF WORK – Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Uses time productively and efficiently.

ATTITUDE – Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees.

CONFIDENTIALITY - Knows and follows confidentiality law and procedures always.

COMMUNICATION SKILLS-Is effective in written and oral expression. Demonstrates proper telephone etiquette and able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.

CONDUCT – Conducts oneself in a manner consistent with the agency’s code of ethics and code of conduct. Shows professionalism in office setting.

FLEXIBILITY / HANDLING EMERGENCIES – Responds well to changing situations or routines. Handles crises calmly and professionally.

Qualifications:

• High school diploma or equivalent; relevant certifications or coursework is a plus.
• Strong organizational skills and the ability to multitask effectively.
• Excellent communication and interpersonal abilities.
• Proficiency in using basic computer software and office equipment.
• Empathy and sensitivity when interacting with patients from diverse backgrounds.
• Prior experience in administrative or support roles preferred, especially in a healthcare setting.
• A commitment to maintaining patient confidentiality and upholding ethical standards.

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Addiction Medicine

Patient demographics:

• Adults

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overnight shift

Ability to Relocate:

• Lantana, FL 33462: Relocate before starting work (Required)

Work Location: In person