Telecom Analyst II

Overview

The Telecommunications Analyst II assists the Telecom Lead in all telecommunications activities in accordance with organization policies and procedures. The Telecommunications Analyst II provides technical support for voice services and customer training of the telecommunications features and functionality.

Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Assist in designing and developing telecommunications systems
• Assist with the day to day support of Renasant Banks Hosted telephony network, including but not limited to our Hosted VoIP phone system, Contact Center applications, Voice Mail, MRA, E911, Call routing, IVR, Analog lines, PRI, Call reporting and Call recording
• Review, analyze, and maintain the organization’s telecommunications system
• Conduct feasibility studies for projects as needed
• Lead telephony systems projects of moderate complexity. Specific to Branch Opening and closings, phone replacement/refreshes, and large MACD’s.
• Troubleshoot telecommunications hardware and software applications and coordinates repair as needed
• Upgrade hardware as needed
• Provide Level Two mobility and telecommunications service support
• Procure voice and data services
• Participate in after hours support
• Other related duties as assigned

Qualifications

• High school diploma or equivalent required; Bachelor's Degree in Computer Science or related field preferred (or equivalent years of directly related experience will be considered)
• Minimum of two (2) years of experience with telecommunications systems and software, network cabling, small tools, and standard office equipment
• Cisco Call Manager and UCCX experience. Other Hosted and PBX Experience will be considered
• Must have a strong work ethic and be thorough in documenting changes and processes in completing tasks start to finish
• Experience which demonstrates skills in problem solving, time management, and the ability to work on more than one project/task simultaneously
• Working knowledge of word processing, spreadsheet, and database techniques
• Ability to analyze, install and maintain telecommunications equipment and mobile devices
• Ability to organize work effectively and efficiently
• Ability to work with minimal supervision at a proficient and productive rate
• Ability to work independently and as part of a team
• Good written and verbal communication skills
• Ability to write reports for presentation to management
• Ability to interact with other employees and management
• Exercise mature judgment with a high degree of integrity and professionalism
• Ability to maintain the confidentiality of all information
• Ability to travel on a limited basis including overnight travel. This may include the use of the employee's personal vehicle

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.