What are the responsibilities and job description for the Front Desk Agent - Holiday Inn Express & Suites position at Reneson Hotels, Inc.?
The Holiday Inn Express & Suites in McKinleyville is seeking a flexible Front Desk Agent/Guest Service Agent (AM and PM shifts) who will offer exceptional customer service to all guests from initial phone call to check in to check out and everything in between. Candidate must have the ability to multi-task and communicate clearly and effectively to guests and coworkers. This position also drives to and from the airport in company vehicle, so a valid clean drivers license is required. This is a part time position and must be able to work weekends and holidays. If interested candidate would like to cross train for Breakfast Attendant (Sat/Sun 6am - 12p) and Night Audit (11p - 7am), that would be ideal, but not required.
JOB SUMMARY:
The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services, forward in-room meal requests, and ensure mail, faxes and packages are delivered in a timely manner. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction. This work is conducted at the front desk area, although there may be times that require work in common areas and guest rooms. Ongoing guest satisfaction is a key to meeting our hotel guest service standards. Thus, attention to every job detail is very important to the success of the hotel and achieving and exceeding job performance requirements. This position is required work weekends and holidays during your regular scheduled days, and overtime as needed.
JOB REQUIREMENTS:
1) Previous hotel experience preferred.
2) Previous computer experience required.
3) Some typing skills
4) Ability to communicate with supervisor and co-workers.
5) Ability to follow instructions.
6) Must have clean valid California drivers license.
WORK CONDITIONS:
Hours: Shifts range 7am - 11pm, days can vary but usually a set schedule once trained.
Conditions: Must be able to stand for long periods of time, speak clearly on the telephone and must be able to see/read computer screen.
We offer paid sick and holiday pay, 401k after 1 year of employment and Holiday Inn worldwide discounts.
Please complete the online application at www.renesonhotels.com to be considered.
JOB SUMMARY:
The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services, forward in-room meal requests, and ensure mail, faxes and packages are delivered in a timely manner. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction. This work is conducted at the front desk area, although there may be times that require work in common areas and guest rooms. Ongoing guest satisfaction is a key to meeting our hotel guest service standards. Thus, attention to every job detail is very important to the success of the hotel and achieving and exceeding job performance requirements. This position is required work weekends and holidays during your regular scheduled days, and overtime as needed.
JOB REQUIREMENTS:
1) Previous hotel experience preferred.
2) Previous computer experience required.
3) Some typing skills
4) Ability to communicate with supervisor and co-workers.
5) Ability to follow instructions.
6) Must have clean valid California drivers license.
WORK CONDITIONS:
Hours: Shifts range 7am - 11pm, days can vary but usually a set schedule once trained.
Conditions: Must be able to stand for long periods of time, speak clearly on the telephone and must be able to see/read computer screen.
We offer paid sick and holiday pay, 401k after 1 year of employment and Holiday Inn worldwide discounts.
Please complete the online application at www.renesonhotels.com to be considered.
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