Job Posting for Customer Service Representative at Renewal by Andersen – The Birner Group
Renewal by Andersen is the full-service window-replacement division of Andersen Corporation, the largest and most recognized window brand in America. Due to continued growth, we are hiring a Customer Service Representative at our office in Little Rock, AR.
As a Customer Service Representative, you will be the first point of contact between customers and our organization. You will answer customer inquiries, direct phone calls, coordinate timely project updates and help keep the office organized and running smoothly! You will uphold company culture while making customers feel respected, cared for, and delighted with their experience. Additional responsibilities include:
Provide regular status updates and answer questions.
Follow up on installs/projects and send survey at completion.
Maintain exceptional levels of customer service, as gauged by Net Promoter Score (NPS) and Rep.com scores.
Enter accurate notes and log customer communication in the system.
Experience/Requirements:
2 years of customer service experience
Proficiency in Microsoft Office and other software/technology
Excellent oral and written communication
Speed and accuracy with attention to detail
Pay: $18 per hour plus bonuses Perks As an innovative and industry leading organization, we think of the benefits broadly. From your health care to your work environment, to your quality of life, we think beyond basic benefits to provide total rewards package including, but not limited to:
Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401K plan and yearly bonus
Special product pricing for employees
A culture that supports work/life balance
An environment where collaboration and efficiency are key
Salary.com Estimation for Customer Service Representative in Little Rock, AR
$33,979 to $42,898
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