What are the responsibilities and job description for the 2nd Shift Scheduler position at Renewal by Andersen?
Measuring Scheduler
Renewal by Andersen - Carmel, IN
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
We are looking to expand our administrative team by filling a key role within the organization with a Measuring Scheduler. All characteristics for this role will include, but are not limited to, the following:
Primary Responsibilities:
- Utilize our custom Salesforce platform to find customer information and document customer notes.
- Ensure the highest level of quality customer service, especially when dealing with upset customers.
- Schedule order verification appointments with the customer and/or Design Consultants and assign a technician from their respective territory.
- Coordinate travel logistics around territories including Michigan, Indiana, Ohio, and Tennessee, Alabama and Georgia.
- Lead conversations with customers, design consultants, and order verification specialists.
Qualifications:
- Intermediate to advanced computer, typing, and phone skills for long periods of time (8 hours or more) (required)
- Excellent phone etiquette and customer service skills (required)
- Ability to learn quickly within a fast-paced environment (required)
- Excellent verbal, written, and communication skills (required)
- 2 years of college education
- Previous scheduling and installation or home improvement
- Excellent organizational skills and attention to detail
- Excellent attention to detail with an ability to follow up
- Sense of urgency in identifying quick resolution to issues presented
- Flexibility and ability to adapt well in a changing and challenging environment
Compensation and Benefits:
- $18-20/hour
- Full insurance package, including medical, dental, vision, and life
- 401(K) program
- PTO, paid holidays, and Student Loan Reimbursement Program!
Schedule:
- Onsite in our Carmel office
- Mon-Wed 12pm-9pm, Sat-Sun 11am-8pm
- 40 hours/week
If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Carmel, IN 46032: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20
