What are the responsibilities and job description for the Operations Manager position at Renewal by Andersen?
Operations Manager
Renewal by Andersen - Nashville, TN
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
THE ROLE:
The Operations Manager oversees the day-to-day operations of the business in a given region including installations, ordering, scheduling, measuring, service, warehouse, and customer experience.
THE RESPONSIBILITIES:
Team Leader
- Leads a multi-faceted team to exemplary performance through consistent coaching, encouragement, and performance feedback.
- Provides immediate guidance and reestablishes priorities when commitments are missed.
- Manages RbA operations to ensure successful project outcomes.
- Successfully holds teams accountable to established performance standards.
- Hires, develops, recognizes, and rewards high performing individuals and teams.
- Fosters a culture of service excellence.
- Works through the team to resolve customer issues and ensures communication is crisp and timely.
- De-escalates conflict and ensures resolutions align with company norms, standards, and core values.
Project Management
- Ensure installations and customer satisfaction are of the highest quality.
- Ensures all projects are completed in accordance with RbA standards.
- Accountable to exceed monthly planned revenue and gross margin commitments.
- Plans, evaluates, monitors, forecasts, and reports the cost of operations.
- Manages installation and installation support labor to maintain capacity and maximize output while minimizing OT and expenses.
- Monitors and scrutinizes material and supply expenses and eliminates waste.
- Reviews, analyzes, and evaluates business procedures and makes recommendations to improve efficiency and experience.
- Ensures project roadblocks are identified, communicated, and rapidly resolved.
Safety
- Oversees compliance with OSHA and site safety standards.
EDUCATION:
- Bachelor’s degree in business or related field.
EXPERIENCE:
- Minimum of 5-10 years of experience in progressive operations roles.
- Previous experience in the construction industry strongly preferred.
SKILLS:
- A decisive and solution-oriented style with ability to implement practical and timely solutions to complex issues.
- Excellent verbal and written communication and interpersonal skills with the ability to quickly build rapport and alignment.
- Adept at creating a sense of urgency with a demonstrated ability to stay focused on results despite changing conditions.
- Excels at delivering a world class customer experience while fostering a service culture at all levels.
- Excellent organizational skills and attention to detail.
- Excellent analytical, decision-making, and problem-solving skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
WHAT YOU’LL GET:
- We offer competitive salary and incentive compensation opportunities
- Benefits program including medical insurance, dental, vision life insurance
- 401(k) with company percentage
- Student tuition reimbursement
- Employee Perks Program
- Emergency Assistant Fund
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
