What are the responsibilities and job description for the Service Technician - Windows and Doors position at Renewal by Andersen?
COMPANY OVERVIEW:
Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years.
Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. Our process begins with a free in-home consultation. We then custom-make beautiful, energy-efficient composite windows and professionally install them for optimal performance.
JOB SUMMARY:
We are currently looking to hire a Service Technician in Norcross. This is a field service position responsible for responding to on-site window and door service request. Assess, repair, and replace parts and components to ensure proper functioning. Work directly with customers, co-workers, and contractors to ensure excellent customer service.
What You Do:
- Provide service performance and address warranty issues with windows and doors
- Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
- Ensure customer satisfaction while addressing problems
- Replace defective parts and help customers when windows aren't working properly
- Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.
What You Need:
- 3-5 years of experience installing windows and doors
- Custom window and door installation knowledge
- Thorough experience with using a metal brake and caulking
- Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
- Customer service experience with job troubleshooting as a key component
- Good computer skills
- Excellent communication skills with the ability to build quick rapport
What You Get:
- Competitive pay of $23-$25 hourly
- Company vehicle and tools provided (Personal vehicle will need to be used for max 90 days. Competitive Vehicle allowance and gas card will be provided)
- IPad
- 401K plan
- Medical, vision, dental, and supplemental life insurance
- PTO - vacation, sick, and holiday pay
- Student Loan Reimbursement Program
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple Locations
