What are the responsibilities and job description for the Customer Service Representative - Arrow Exterminators, Inc. position at Rentokil North America?
Overview
Customer Service Representative
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Arrow Exterminators, Inc. is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
Responsibilities
What do our Customer Service Representatives (CSR) do?
Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
Responsibilities include, but are not limited to;
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Confirm, schedule and reschedule services for the customer
- Set sales appointments for new customers
- Answer billing questions
- Complete general clerical duties as assigned
- Work as a team with Service and Sales
- Sell the value of our services and suggest upgrades to service
- Smile while talking on the phone
What do you need?
- High school diploma or GED
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Demonstrate multitasking skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
- Available to work Monday-Friday and Saturdays as needed
- Successfully meet pre-employment background screen
Additional Information
Why Choose Rentokil?
A career with Rentokil is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and we love to promote from within. We offer competitive pay on a bi-weekly pay schedule (weekly in NY & CT) and many of our roles offer performance incentives.
Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Savings and Retirement
- 401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Want to hear Colleague feedback on what it's like to be on our team? Check us out on Glassdoor! Glassdoor - Rentokil North America
Rentokil North America is a Drug-Free Workplace
Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.
Link to Federal employment poster:
- English Version – Revised November 2009
- Spanish Version – Revised November 2009
Pay Transparency Nondiscrimination Provision
- English (Formatted)
- English (Unformatted)
- Spanish