Reactive Response Administrator

RENTOKIL SPECIALIST HYGIENE

REACTIVE RESPONSE ADMINISTRATOR

LOCATION: DUDLEY, EBONY HOUSE

SALARY: £20,550

FIXED TERM CONTRACT UNTIL 01/04/2024

The role is to effectively manage the RSH emergency work orders in line with customer processes and the company set policies & procedures. Speed is of the essence as all work orders must be attended within 4hrs and finalising of all documents and costs within 24hrs.

The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring service call outs are resolved within the business SLA. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards.

The role will require close working relationships with Key Account Managers, Area Support Managers, and the local operations.

Main Responsibilities:

• First point of contact for all emergency work
• Coordination of service attendance and liaising with client at every stage
• Follow up on service attendance ensuring service reports and certificates have been received
• Retrospective costing along with supporting evidence sent to customer and payment requested
• Ensuring all completed works have been sent for processing
• Tracking and monitoring all work orders
• Updating all customer portals with required information
• Developing strong relationships with Key customers
• Develop a close working relationship with KAM's and branch network

Additional Responsibilities:

• Raising icabs tickets / complaints to the relevant personell
• Assistance with debt recovery with KAM

Requirements

Essential Skills:

• Good numeracy & literacy skills.
• Good IT skills.
• Ability to use internet
• Proven communication skills to both internal and external stakeholders.
• Good eye for detail with a high level of accuracy.
• Strong commitment to delivering customer excellence.
• Strong organisation skills to effectively manage and prioritise workload.
• Ability to manage multiple tasks in a very fast paced environment

Benefits

We will provide you with:

• £20,550 basic salary
• Ongoing training and support
• Structured progression route (performance-based)
• RI Rewards - provides access to cashback and discounts from 3,000 retailers
• Refer a Friend - to work for Rentokil Initial (and earn up to £1000)
• Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.

We are Rentokil Initial, a FTSE 100 company and leaders in innovation. We are a local company with a global reach, operating across 70 countries. Did you know that over the last 5 years we have expanded significantly and we are proud to share that Rentokil Initial was voted ‘Best Place to work 2020’ on Glassdoor, we think that’s pretty cool!

Service, Relationships and Teamwork are our core values and we are looking for motivated, down-to-earth and dependable individuals to join our growing team.

As part of Rentokil Initial, Rentokil Specialist Hygiene offer specialist cleaning and disinfection services. We are a government accredited learning organisation, which means we deliver the best training, qualifications and opportunities to our people.

If you've made it this far, you must click apply! Don't miss this opportunity to make the best working decision possible.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

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