Chargeback Analyst

ABOUT REPAY

REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

Processes chargebacks to merchants for customers to association banks for adjustment of accounts by performing the following duties.

RESPONSIBILITIES

• Sorts and enters chargeback items.

• Types debit and credit forms listing amount, date, name of maker, name of bank, and reason for return, in order to adjust accounts and inform merchants of nonpayment.

• Totals and balances items received and submits items to associations.

• Visually examines items to determine compliance to regulations.

• Scans items into systems for associations

• Files copies of forms.

• Contacts Client Relations team to move process along and fields calls from Client Relations.

SKILLS & EXPERIENCE NEEDED

• Must have 1-2 years' experience in a customer support role dealing with confidential information

• Must have a High school diploma or work experience.

• Must possess good verbal skills to describe problems in processing and communicate with clients and co-workers.

• Must possess ability to balance worksheets for processing.

• Must cross check reports, stays current with regulations, ensures timing requirements are met, tracks the life cycle of items, and identifies potential fraud of bad trends

• Attention to detail is crucial in this role

• Experience using a CRM, Salesforce a plus

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & people-centered LEADERSHIP

As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

fun WORK ENVIRONMENT & great teams

We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020 and 2021. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & education

We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.

PUTTING OUR PEOPLE FIRST

We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match.

REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer.