Healthcare Collections Specialist/Biller

Healthcare Collections Specialist/Biller

Reproductive Specialists of the Carolinas (“RSC”)

Charlotte, NC

RSC is North Carolina’s premier provider of compassionate and patient focused fertility and reproductive services, serving our patients with the utmost integrity and concern, delivered through a dedicated, diverse, and expert team of physicians, scientists, and staff. We have an opening for a full-time Collections Specialist/Biller to join our highly motivated and results driven team. This is primarily a remote position; however, there may be times you will be asked to come into the Charlotte office for training, team meetings, and other administrative reasons.

The Collections Specialist/Biller position is responsible and accountable for all aspects of patient financial reimbursement. This includes, but is not limited to, patient invoices, claims submission, third-party reimbursement, procedure input, processing claims, payment posting, reconciliation, and daily and monthly close.

The ideal candidate will have the ability to quickly establish credibility, confidence, and trust with our patients, especially on the phone. The ideal candidate will be empathic, enthusiastic, a self-starter, a problem-solver, strong negotiator, and a team player with a positive attitude toward the job. Must be dedicated to world class customer service.

Required academic credentials and professional experience:

• High School diploma. Associate Degree in accounting or business preferred.
• Minimum 1 year experience in a physician office as part of the accounts receivable, revenue cycle team. Women’s healthcare experience preferred.
• Strong skills in office computer applications, including EMR software, Microsoft Office, and Excel. Keyboard skills 25 wpm required.
• Proficient with medical terminology; ICD-10 and CPT coding required.
• Can clearly and succinctly explain EOBs, insurance deductibles, co-pays, and co-insurance.
• Understands payment plans and third-party loan programs.
• High level listening skills. Ability to communicate accurately and concisely.
• Aptitude to work independently and demonstrate good judgment.
• Excellent interpersonal skills.
• Must be organized and work efficiently.
• Must demonstrate attention to detail and urgency with all patient financial functions.
• Is reliable. It is an essential function of this position to report to work on time, ready to work scheduled hours on a consistent basis. Some overtime may be expected on an occasional, as-needed basis.
• Consistently model our philosophy of patient-focused service.

This is a FT position, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Competitive pay commensurate with experience. Employee benefits, including medical, dental, vision, and a 401k Plan. Please send us your resume and cover letter. Only qualified candidates will be contacted.

We are an equal opportunity employer

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All employees have gotten their COVID vaccinations, including their first booster shot. All patients and employees wear masks.

Application Question(s):

• What is your highest level of education?
• Do you have a private office area in your home to work remotely and follow all HIPAA guidelines?
• Do you live within reasonable commuting distance to midtown Charlotte for those times you are needed in the office?

Experience:

• Physician Practice A/R - billing and collections: 1 year (Required)

Work Location: One location