Administrative Specialist for Institutional Partnerships

For over 30 years, ReproTech has been the expert in long-term reproductive cryostorage. We are a trusted cryostorage facility that provides extended storage services to both IVF centers and oncology professionals. Operating across the United States, ReproTech maintains a substantial presence with five strategically located facilities, serving our valued patients and the network of esteemed reproductive laboratories with which we collaborate closely.

Summary: Responsibilities include performing support to the day-to-day activities of the Institutional Partnership program including client/clinic communications, billing, and documentation processes, as well as supporting the Institutional Partnership Manager.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Assist with IP Client Depositors in Acumatica and the Cryo-Logix portal, including new account setup and closure, filing, recording data, invoicing, payments, inventory and account final reviews.
• Answer phone calls and respond to client inquiries.
• Contact clients regarding past due balances.
• Provide clients with requested documents via email or mail.
• Process inbound client documents, adding notes to client accounts in Acumatica.
• Assist in monthly invoicing of all IP client depositors.
• Process accounts for termination.
• Coordinate client and shipment needs with clinics.
• Prepare shipping documents.
• Create UPS air bills to vendors as needed.
• Receive mail, sort, distribute, process checks.
• Manage the IP Customer Portal, Fax, Info, Billing and DocuSign Forms inboxes by responding to inquiries as assigned.
• DocuSign File organization/follow up.
• Follow up on Auto Charge Declines and Financial Assistance.
• Third Party billing.
• Monthly billing clean-up tasks.
• Contact clients for updated addresses/contact information as needed.
• Ongoing completion of Administrative Training Tasks.
• Accounts Payable administration.
• Process patient/client data within the clinic’s database as applicable to the IP.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Accompany IPM on clinic visits
• Perform duties as outlined and other duties as assigned

SPECIAL DUTIES AND RESPONSIBILITIES:

To be determined based on time and need.

Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS:

• High School diploma or GED, diploma or transcripts required
• One year of relevant office experience
• Experience with insurance billing a plus
• Excellent verbal and written communication skills
• Excellent organizational skills with a strong attention to detail required
• Flexibility and a positive attitude are essential
• Self-motivated and team player
• Ability to perform light lifting, up to 10 lbs.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)
• health field: 1 year (Preferred)

Work Location: In person