Card Specialist II

“Republic Bank believes in the development and advancement of our associates.  We offer the opportunity to learn all aspects of the company to prepare for future advancement.  Come join our team for a career, not just a job!“ 

Grade 6

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for the last five years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES:
The Card Specialist II is responsible for all day-to-day operations of the Bankcard initiative, including but not limited to daily workflow evaluation, coordinating activities with our card processor and Bank personnel, and providing exceptional customer service to facilitate the optimal performance of the Bankcard program.

MINIMUM QUALIFICATIONS:
• Minimum of 2 years’ previous experience in customer service in a debit/credit card environment required.
• Intermediate proficiency in Microsoft Office products (Word, Excel, Access, PowerPoint) and Internet applications required.
• Previous experience using Mastercard Smart Data or equivalent expense management software preferred.
• Technical background using web-based applications preferred.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
• Handle associate and cardholder calls, correspondence, and questions as required.
• Coordinate all Bankcard activities with the Bank’s processor and services, including blocking, re-issuance, or transfer of balances on lost or stolen cards.
• Provide services to customers as needed supported by Fidelity customer service department.
• Review and maintain all cardholder information reports received concerning the cardholder accounts such as credit line increases, chargeback notifications, over-line situations, new accounts, etc.
• Assists in implementing programs and products to safely increase the Bank’s cardholder base.
• Responsible for the set-up and verification of all new Bankcard accounts using the card management system.
• Perform cardholder maintenance such as address change, name change, addition/deletion of ACH payments as requests are received in the banking centers.
• Prepare and submit quarterly reports to associations for debit and credit portfolio.
• Responsible for processing check/debit card account maintenance requests into Base2000/Intercept systems.
• Stay current on changes to products, procedures and policy of the bank and the department.
• Consistently strive to provide one call resolution; escalate any issues/questions that arise to a manager.
• Protect client information by following department security guidelines and procedures.
• Responsible for balancing and settling EFT Network.
• Responsible for maintaining the most up-to-date content on the department’s internal web page.
• Manage all aspects of Mastercard Smart Data expense management software for commercial credit card clients. This will include but is not limited to: client set up, customer support, and onsite/offsite training.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
• Excellent verbal and written communication skills for effective interactions with associates and supervisor.
• Requires a high energy level and strong sense of urgency; ability to work with situations on a “rush” notice.
• Must be well organized, detail-oriented, with the ability to multi-task.
• Able to work collaboratively with others at various levels in the organization.
• Must be self-motivated, self-starter and work in a team environment.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:
• Travel between Republic Banking facilities and client locations is required.
• Occasional out-of-town travel is required.
• Flexible work schedule that will include some evenings, weekends, and overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.