What are the responsibilities and job description for the Manager, IT Operations position at Request Technology, LLC?
Job Description
Manager, IT Operations
Salary: $130k-$140k 15% bonus
Location: Chicago, IL or Dallas, TX
Hybrid: 3 days on-site, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelors degree preferred
- 5 years of experience managing large teams
- Experience managing teams with matrix-reporting structures
- Working knowledge of Network troubleshooting
- General Linux knowledge.
Preferred
- 7 or more years’ experience working in a multi-platform environment.
- Experience working with a scheduler (ie.UC4).
- DevOps and/or SRE experience a plus.
- Mobius via Document Direct.
- Familiarity with transmission protocols: SFTP/NDM.
- Operating systems: Unix, Windows, zOS/390.
Responsibilities
- Manage staff and provide focus in a very dynamic fast paced environment.
- Manage staffing and ensure that 24/7 coverage is always present.
- Provide guidance and ensure that reports are trained and able to execute on current, and new responsibilities.
- Ensure that Incidents are escalated and socialized adhering to all reporting requirements.
- Ensure that first-level Incident identification and resolution techniques are used to address all issues.
- Ensure that all Incidents are accurate and complete.
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