Production Scheduling Control Analyst

***We are unable to sponsor for this permanent full-time role***

***Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare***

Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data.

Responsibilities:

Maintain Production Processing Schedule:

Create and schedule new processing jobs based on new projects and business processes.

Execute On-Demand processing and reporting jobs.

Maintain existing job schedule based on update requests stemming from projects and business process changes.

Review and retire obsolete jobs.

Monitor Production Processing Schedule:

Closely monitor scheduled jobs for completion and failure.

Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1.

Notify affected IT and Business users of issues and delays in schedule processing.

Exhibit high degree of ownership and drive issues to a full resolution.

Ensure proper controls, back-up and recovery processes are in place after job failure.

Generate Processing Performance Metrics & Weekly/Monthly Reporting.

Become an expert in Operations Systems and Data Source Knowledge.

Become an expert in business rules, system functionality and architecture.

Contribute to and maintain process documentation.

Provide concise and consistent status reporting.

Identify, report and track issues through a system of record.

Collaborate with external teams on root cause analysis.

Maintain close interaction with business and technical peers.

Identify process bottlenecks and suggest improvement actions. 

Stay abreast of emerging technologies and processes.

Assist leadership with defining and improving the overall process.

Qualifications:

• Bachelor's degree in Computer Science or related area.
• Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc...
• Experience using SQL for results validation.
• Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions.
• Workable knowledge of Customer Support and Service Delivery Model.
• Ability to collaborate and communicate with developers, business analysts, and business team support members.
• Workable knowledge of IT/IS Systems.
• At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst.
• Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc...
• Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. 
• Development experience is a plus.
• Strong communication and Client/Business interfacing and interpersonal skills are a must.