QIDP/ Program Manager

ESSENTIAL JOB RESPONSIBILITIES

APPLY @ www.brightspringhealth.com

 Ensures consumer and guardian participation in development of service plan and personal futures plan.

 Coordinates development of each person(s) served personal futures plan.

 Coordinates scheduling of team meetings (times, dates, locations, etc.) and informs all team members of such.

 Schedules and chairs screening for program vacancies.

 Develops waiting list for potential consumer vacancies.

 Develops and implements service plan within 30 days of moving in, annually, when significant changes occur, and when moving

out.

 Demonstrates knowledge of contractual, legal and regulatory requirements.

 Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements.

 Implements/coordinates any necessary plans of correction from a regulatory body.

 Demonstrates knowledge of ResCare mission and ResCare Quality Way by creating direction. Demonstrates organization’s

commitment and leadership skills.

 Demonstrates knowledge of ResCare mission and ResCare Quality by customer focus. Demonstrates customer service

orientation.

 Demonstrates knowledge of ResCare mission and ResCare Quality Way by face to face communication. Facilitates 1:1

interactions with peers, superiors, and subordinates.

 Demonstrates knowledge of ResCare mission and ResCare Quality Way by managing for outcomes. Is aware of quality

indicators and achieves results.

 Demonstrates an understanding of person(s) served rights, protection, and safety.

 Monitors all incident reports to ensure patterns of incidents are addressed.

 Shares all incident reports with appropriate external agencies (area programs, social services, etc.) when necessary and

appropriate.

 Participates in regularly scheduled regional safety committee meetings.

 Incidents of consumer abuse, neglect or mistreatment are investigated in a timely and thorough manner. Plan of Correction is

initiated to prevent recurrences.

 Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff.

 Ensures all written training programs are implemented and revised as needed.

 Documents consumer progress or regression. Initiates discharge planning if appropriate. Maintains records appropriately.

 Maintains fiscal spending within limits of approved budget; e.g. household expenses and repairs, vehicle expenses, personnel

costs, consultant services, etc.

 Monitors worker’s compensation and unemployment claims for assigned service site(s). Is proactive in efforts to reduce claims

and minimize risk/exposure of agency in these areas.

 Monitors all consumer finance documentation.

 Monitors budget variance reports to ensure accuracy.

 Implements/monitors compliance with ResCare Health and Safety programs.

 Attends industry functions to promote positive relationships with other providers.

 Develops positive relationships with all funding sources to promote new business.

 Uses leadership and communication skills to motivate team members toward agency objectives.

 Utilizes problem solving/mediation skills when employee to employee conflict arises.

 Monitors exit interview results and investigate areas of concern that may be identified through this process.

 Fosters team spirit and company pride among team members and agency.

 Manages budgeted staff hours to provide effective and efficient service delivery.

 Implements staff recruitment and retention programs to promote positive work environment.

 Espouse ResCare Mission and ResCare Quality Way.

 Oversee/participate in the hiring process of all assigned positions in accordance with ResCare policy and local, state, and federal

employment law.

 Actively works toward achieving/maintaining Affirmative Action goals within assigned service site(s).

 Ensure all assigned staff receives training and supervision as needed to meet performance expectations.

 Recognizes staff with Pro team, performance management evaluations, individual development goals, etc.

 Ensure assigned staff is evaluated fairly and timely in accordance with ResCare performance evaluation procedures.

 Ensures that all information from upper management is conveyed to employees as applicable and appropriate.

 Ensures that all job opportunity listings are shared with employees.

 Maintains and/or monitors training reports to ensure timely training of staff for all assigned service sites.

 Complete regular quality assurance reviews of individual charts, documentation, and MAR’s to ensure that service delivery

is appropriate to meet the individual/consumer needs and personal goals.

 Routinely observe service delivery on-site and monitor for demonstration of knowledge i.e. ISP requirements,

individual/consumer health needs, behavior management techniques, and emergency procedures.

 Serve as a liaison between the community and agencies in the service delivery system, family/ guardians, and the agency.

 Ensure all homes under supervision are environmentally maintained, in strict compliance with all state/federal guidelines

and licensure requirements and company policy at all times.

 Coordinate investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies.

 Serve as on-call support to supervised homes as required.

 Monitor and assure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated

in each person’s Individual Program Plan (IPP).

 Coordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to

prevent incidents in future.

 Serve on or chair Human Rights Committee, Behavior Review Committee, Admissions Committee, and other location

specific committees.

 Serve as member of agency management team.

 Hire, train, evaluate, and monitor QIDP’s and any other assigned personnel

 Complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions.

 Ensure all employees operate and/or manage within fair labor practices, company policy/procedures, and all applicable

industry regulations.

 Conduct regular meetings with employees to share information and develop action plans

 Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client

rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed.
 Other duties as assigned

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Education:

• Bachelor's (Required)

Work Location: One location