Event Manager

Overview

TITLE: EVENT MANAGER

Job Description: Responsible for preparing all event documentation and coordinate with Sales, F&B and other property departments to ensure consistent, high-level service throughout pre-event, event and post-event phases. Communicate and coordinate functions with customer and serve as the liaison between the customer and other departments/managers. Recognize opportunities to maximize revenue opportunities by up selling and offering enhancements to create memorable and outstanding events. Position will require some direct sales efforts.

ESSENTIAL FUNCTIONS

• Ensure events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Desire and ability to perform direct outside sales when called upon.
• Takes responsibility for the event from Director of Sales & Marketing or Sales Manager once contracts have been signed.
• Coordinate details of the event with customer; documents Banquet Event Order (BEO).
• Lead the BEO & alongside with the Group/Event Resume meetings as needed.
• Greet customer during the event phase ensures all requests have been identified and implemented.
• Manage all designated group room blocks and all contracted meetings and events between The Wilson, Block 3 and Tips up.
• Identify operational challenges associated with the event and determine how to best work with the Director of Sales & Marketing, Director of Food & Beverage and property General Managers to develop alternative solutions.
• Working with the onsite GM or AGM along with group contact with any challenges day or night of event solving the challenge or coming up with a suitable alternative solution. 
• Builds and strengthens relationships with existing and new customers to enable future bookings. 
• Understanding the overall market- Competitors’ strengths and weaknesses, economic trends, supply, and demand withing the events, catering and group business through big sky and our comp set.
• Assis within the sales department by developing and implementing hotel specific selling, event, and banquets strategies.   
• Mentor and develop banquet team either within our restaurant staff or on call staff when it comes to any banquet set up, catering and event execution. 
• Writing up a post-con of all events with in three days after the event. 
• Use experience and judgment to integrate current trends in event management and event design.
• Responsible for all event, meeting, catering, and banquet through the outlets along with direct sales of certain group segments, as established by the Director of Sales & Marketing.
• Help with training, management and development of our Sales and Events Coordinator when needed. 
• Position may require outside sales calls, trade show/event representation, as well as participation in client and industry events.
• Participate in customer site inspections and assist with the sales process as necessary.
• Ensure billing accuracy and conducts bill review with the client prior to processing final invoice.
• Deliver excellent customer service throughout the customer experience and encourage the same from other associates and managers.
• Coordinate and communicate event details both verbally and in writing to the customer and property operations.
• Make presence always known to customer during the event.
• Oversees all aspects of a banquet, meeting, catering or event that includes the set-up, execution and clean up of the event. 
• Respond to and handle guest problems and complaints.
• Ensure all associates and managers understand expectations and parameters for event activities.
• Conduct formal pre- and post-event meetings as required to review communicate guest needs and feedback.
• Review comment cards and guest satisfaction results with associates and managers
• Perform other duties as assigned to meet business needs.

Requirements:

TECHNICAL SKILLS

• Excellent verbal and written skills.
• Able to use advanced computer systems (client tracking, inventory control, forecasting tools).
• Direct sales experience.
• Goal-oriented and creative personality.
• Excellent guest relation skills.
• Ability to use Marriott & sales systems (i.e. Marsha, Fosse, SFAWeb, Delphi)

ASSOCIATE RELATIONS

• Ability to work as a team player with all levels of hotel staff.
• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Be readily available & approachable for all team members.
• Assist supervisors in understanding team members’ ever changing needs and expectations, and exceed them.
• Take proactive approaches when dealing with associate concerns.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Accommodate guest special requests.
• Answer guest questions regarding local area facilities and services.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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