Operations Manager (Gilbert, AZ)

Are you doing what you love? We are!

Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time.

As an innovative learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

If this resonates with you, then read on!

About Our Operations Manager Position:

The Operations Manager is responsible for the planning, leading, directing and developing of front office and medical assistant staff to ensure excellent customer service while facilitating efforts in the execution and delivery of strategic goals related to clinical and facility operations.

What an Operations Manager Does at Resilient Health:

• Collaborate with organizational staff at all levels to ensure goals and strategies related to clinical and facility operations is successfully implemented and monitored to maximize efficiency while meeting company objectives.
• Implement and monitor processes involving clinical and facility operations to maximize efficiency while meeting company objectives.
• Promote a culture of continuous improvement through root cause analysis, improvement initiatives and the application of lean tools and techniques.
• Manage front office staff and medical assistants of specified region to ensure a high level of customer service.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the front office and medical assistant staff to ensure efficient and timely completion of tasks.
• Improve customer service and satisfaction through operational changes and/or improvements.
• Collaborate with Clinical Managers on report management.
• Coordinate provider and staff schedules and appointments to ensure efficiency.
• Handle customer inquiries and complaints.
• Coordinate staff coverage.
• Provide staff training, as needed.
• Responsible for ensuring facility cleaning, safety and maintenance.

Requirements for This Position:

• Bachelor's degree in Business Administration, Public Health Administration, or other Healthcare related field.
• Minimum of two years of management experience in a healthcare setting.
• Valid driver's license.
• Valid CPR/First Aid certifications or ability to obtain within 30 days of hire.
• Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire.
• Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements.

Where You Will Be Working: 3271 E. Queen Creek Road, Gilbert, AZ 85297

Our Perks:

• Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
• 12 paid holidays
• Excellent quarterly incentives
• 403(b) with company match
• Medical/Dental/Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Licensure reimbursement
• Employee Assistance Program
• Voluntary insurance for critical illness, accident and hospitalization
• Pet insurance

If all of this sounds like something you were born to do, then we would love to hear from you!

In an effort to support our participants by setting healthy examples, all Resilient Health campuses are smoke-free for employees.

Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodation for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief.