Executive Housekeeper

ABOUT US

We are a fast-growing company in an industry where growth is limited only by the ability of its managers. We offer a creative, entrepreneurial and energetic work environment where people are challenged to grow, develop and improve in every way. We value passionate people who accept full responsibility and accountability for their productivity, their personal growth, their development and their future.

EXECUTIVE HOUSEKEEPER

It is the primary responsibility of Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures. Follow guideline of the company including guideline on the timeshare and each individual client request.

PRINCIPAL DUTIES AND RESPONSIBLITIES:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards.
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
• Manages Human Resources responsibilities for Housekeeping to include:
  • creating a work environment that creates teamwork
  • performance feedback
  • recognition
  • mutual respect and employee satisfaction
  • quality hiring that encompasses the company’s diversity commitment
  • training. (Rhousekeepers Brands and Standard).
  • disciplinary action
  • succession planning processes
  • adherence to the company’s status quo third party representation philosophy
  • compliance with company policies, legal requirements, and collective bargaining agreements
  • QA planning and inspecting.
• Works closely in mentoring/coaching Inspectors/Supervisor in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Assumes full responsibilities of Supervisors if he/she is absent.
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
• Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Director of Operations/ President of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Engage and create a positive environment team members experience. Retention and develop future leadership.
• Inspects prescribed number of units daily to ensure Inspector and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Establishes and maintains effective working relationship with all departments.
• Works closely with the Scheduling Attendants to ensure all billing processes are handled in accordance to policies, procedures, and established timelines.
• Performs other job-related duties as requested.

MINIMUM REQUIREMENTS:

• Three years of relevant experience in hotel/ timeshare housekeeping department.

PREFERRED:

• 3 years of supervisory experience in a hotel/resort complex, preferred.
• Excel, Words and basic Microsoft 360.
• Fluency in English required; fluency in secondary (Spanish) language, preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Technical knowledge/understanding of a hotel/ Timeshare management system.
• Excellent knowledge/understanding of the legal ramifications/implications of various employee according to company rules and Fed/State law.
• Excellent knowledge/understanding of OSHA, chemicals, formulas, fabric equipment, production, flow methods, etc.
• Proficient in the use of MS Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and effective listening abilities.
• Ability to lift/carry up to 20 lbs. at a time; and maneuver/maintain control of housekeeping cart weighing up to 300 lbs.
• Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills.
• Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment.
• Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts, while working under pressure and meeting deadlines.
• Neat and well-groomed appearance, adhering to Company standards.
• Ability to interact with our guests daily and understanding the needs and expectations of them.
• Able to effectively communicate in English, in both written and oral forms