Houseman

Job Description

The Housekeeping House Person is responsible for maintaining the cleanliness of the hotel. This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. This is a fast paced position.

Essential Duties and Responsibilities

• Address guest’s needs in a professional, positive and timely matter.
• Welcome and acknowledge each guest with a smile, eye contact and a friendly greeting, using the guest’s name when possible. 
• Thank guests with genuine appreciation and provide a fond farewell.
• Respond promptly to requests from guests, Housekeeping Manager and Front Desk with our in-house HotSOS system.
• Wear a radio and Earpiece at all times for communication purposes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices.
• Practice safe work habits, wear protective safety equipment and follow Material Safety Data Sheets and OSHA standards.
• Follow all established departmental COVID-19 guidelines and SOPs
• Ensure a railroad checklist is followed so that the scheduled daily, weekly, monthly/deep cleaning is complete and because of the active environment of this hotel be aware of opportunities for deep cleaning needed in assigned area.
• Preventative maintenance of operating equipment used in housekeeping.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Move, lift, carry and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Move through narrow, confined or elevated spaces.
• Move up and down a ladder.
• Maintain periodic cleaning of the public areas hallways, elevators, landings and any other assigned areas as needed.
• Move at a speed that is required to respond to work situations.
• Complete daily assignment/not limited to…
• Vacuum Guest Corridors daily
• Wipe down all walls, pictures, and tables daily (i.e elevator tracks/etc.)
• Spot Clean Carpet when necessary
• Complete daily special project – Per MOD
• Take out trash / change trash liners when needed
• Drop Dirty Linen Down the Chute
• Make sure guest corridors are clean and clear of all debris at all time.
• Keep Linen Closet clean and organized
• Manage and organize all guest request items. 
• Post caution signs (e.g. wet floor signs) to limit traffic when necessary
• Ensure that all metros with dirty linen are ready and staged for the scheduled delivery from the linen company, deliver the dirty and bring in the clean linen, sort and organize and evenly distribute to the assigned floors.
• Perform other duties as requested by management.
• Support all co-workers and treat them with dignity and respect.
• Assist individuals with disabilities, including assisting visually, hearing or physically-impaired individuals with guidelines (e.g. escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way or offering access to Braille or TDD phones).
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate Standards.
• Ensure that the Elevators, buttons inside and outside the elevator and tracks cleaned and sanitized throughout the day.
• Through our Sharps Training, you will be able to handle and dispose of sharps in provided containers.
• Must be able to obtain and maintain appropriate license through New York State Gaming Commission

Job Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.
• Understand and communicate in English.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations