Business Systems Analyst

Job Title: Business Systems Analyst

Location: Hybrid, 2-3 times / WEEK

Client: Santa Clara County or County of Santa Clara

Address: San Jose, CA

Interview Mode: VIDEO

DEADLINE TO SUBMIT: Thursday, 10/19/2023, 5 pm Pacific

Overview:

BSA will perform system configuration, custom development, and report writing within the Accela System.

Required Skills & Abilities:

Technical Skills:

• JavaScript Development

• Accela Civic Platform & Citizen Access Administration and Configuration

• Accela EMSE scripting

• Accela Construct API and web services.

• Accela Civic Platform integration with third-party applications

Functional Requirements:

• Apply business analysis principles and practices.

• Proficient at gathering, documenting, and clarifying software requirements.

• Ability to work independently with minimal supervision, delivering high-quality software on time and within budget.

• Strong verbal and written communication skills for effective collaboration.

• Positive attitude and customer-centric approach.

• Reliable and punctual with a commitment to excellence.

• Open to constructive feedback and a willingness to learn and improve.

Desired Qualifications:

• Collaborate effectively with multiple departments and follow documentation instructions.

• Coordinate and participate in application upgrades and changes.

• Document functions and changes to new or modified functionality.

• Implement approved system enhancements, releases, and optimizations.

• Participate in research to determine existing solutions within the organization.

• Support end-user training by providing information and assistance to Instructional Designers.

• Contribute to the development of formal business cases for proposed solutions.

• Coordinate technical changes, verify testing results, and ensure compliance with technical and business standards.

• Provide updates on issue fixes and planned updates and upgrades.

• Troubleshoot application issues and system errors, escalating when necessary.

• Collaborate with the business to develop detailed user acceptance test cases and flows, including test plans, cases, protocols, and testing environments.

• Attend meetings to review end-user feedback, workflow problems, system capabilities, and potential system enhancements.

Best way to communicate is EMAIL.

Thank you all.