Energy Efficency Associate Field Manager

Resource Innovations is seeking an Associate Field Manager to join our growing team in California. We are seeking a highly skilled and motivated Associate Field Manager with a strong background in customer service and program operations to join our dynamic team. The Associate Field Manager will work closely with the Energy Savings Assistance Program Delivery and Management Team. This role will be responsible for supporting the day to day needs of managing and responding to customer and program inquiries, resolution of escalated customer complaints and program requests from the client and managing compliance and tracking documentation needs for a network of contractors. 

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Day to day support for escalated customer complaints, contractor requests, and program inquiries
• Collaboratively manage escalated customer complaints and work toward resolution with contractors and team members on customer and program inquiries
• Develop, manage, and review tracking documents, including documenting program eligibility and measure qualification.
• Manage contractor training compliance, including research, issuing badges, and regular and timely updates to the client database.
• Perform Quality Assurance and Quality Control (QA/QC) ride-alongs with contractors to customer homes in the Bay Area and Central Valley
• Provide updates to contractors about program training, required documentation, and program needs.
• Run and interpret reports in client database, including quality control.
• Manage audit process as requested by the client, including reviewing documentation and compliance adherence, identifying gaps, and resolving inaccuracies. This may include in-person audits with contractors in the field.
• Up to 20% travel for contractor ride-alongs and/or client events.
• Other duties as assigned.