Energy Efficiency Program Coordinator

Resource Innovations is seeking an Energy Efficiency Program Coordinator in Louisville, Kentucky to provide customer support and processing for LG&E-KU. If you believe that climate change is one of the biggest issues facing the world today and want to play a part in climate change mitigation, then Resource Innovations is the right team for you.

Resource Innovations’ goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations to deliver caring, knowledgeable, and engaging customer support, with everything from single programs to entire utility program portfolios. In this role, your contributions will make you feel like you have made a personal impact on energy efficiency.

Duties and Responsibilities

• Provide basic troubleshooting to customer inquiries and recommend solutions.
• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Effectively handle customer service calls in pursuit of first call resolution.
• Accurate and timely data entry into various database applications.
• Provide superior customer service when responding to emails and phone calls in a customer centric environment.
• Safeguard confidential customer information.
• Provide peer training to co-workers and job shadowing support as assigned.
• Provided support to any program within the department as requested.
• Other duties as assigned.

• Minimum of a high school diploma or equivalent.
• Minimum 6 months of related work experience in a customer focused environment.
• Call center experience or customer service and chat experience is a plus.
• Strong verbal and written communication skills to ensure a positive customer experience.
• Strong attention to detail and problem resolution skills.
• Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel.
• Superior organizational, prioritization, and multi-tasking skills.

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.