Energy Efficiency Program Coordinator

Resource Innovations is seeking an Energy Efficiency Program Coordinator in Connecticut to provide processing and customer support for EnergizeCT. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working as part of the Resource Innovations team is for you.

Resource Innovations’ goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations to deliver caring, knowledgeable, and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Duties and Responsibilities

• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Taking customer service calls in pursuit of first call resolution.
• Data Entry - enter data into various database applications
• Provide customer service activities such as responding to emails and phone calls.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

• Strong verbal and written communication
• Detail oriented, sharp memory and accuracy skills
• Call center experience or customer service and chat experience is a plus
• Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
• Superior organizational, prioritization, and attention-to-detail skills are required.

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.