Hotel Success Manager

Company Description

Our client is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace.

Their advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery. Beyond cost savings in the global post-pandemic economy, clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

Recognised for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, our client works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.

Job Description

POSITION

Hotel Success Management handles operational delivery responsibilities, both inbound and outbound. Whilst covering inbound support request of all hotel partners, most outbound activities are focused on strategically relevant hotels. The team acts as consultants towards hotels by having a clear understanding of the required performance indicators and also cares about “hygiene factors” such as hotel status, content management and general support.

An exciting opportunity exists for a Sydney based Hotel Success Manager in our fast paced Supplier Solutions team, responsible for supporting best-in-class operations for hotel partners across Australia.

The primary purpose of the Supplier Solutions team is to create a superb corporate traveler experience between the Lodging partners, its corporate customers and thus drive outstanding value for both sides. The Suppliers Solutions Team and its products play an important role in the company's strategy as it revolves around a disruption of the traditional procurement process utilising a digital sales approach. Your mission is to further develop and shape hotel partnerships with our digital corporate traveler solutions, working together in your high performance team.

Hybrid work model offered with the ability to work from home and the office.

CHALLENGE

o   Daily operational team for Hotel Partners, ensuring excellent operations and support for our hotel partners

o   Support and management of inbound support requests from our hotel partners related to  LaaS Solutions & general administration

o   Advise and train hotel partners on systems and applications and promptly attend to all hotel support requests 

o   Technical onboarding and training of new hotel partners to provide an easy and fast go-to-market solution

o   Support sign-up of company labelling, classifications, plus Corporate, Government and Insurance RFP submission

o   Pro-active consulting of hoteliers regarding activities including price/ availabilities and payment solutions training

o   Build rapport and convince hotel partners via virtual meetings, phone calls and face-to-face meetings

KEY INTERACTIONS

o   Work hand-in-hand with Hotel Account Executives, taking over delivery support tasks, providing important developments with most relevant hotels

o   Work with teams throughout the business (i.e., Customer Service, Finance, Product) to find solutions for complex tasks

o   You thrive in a fast paced sales environment, working with Procurement and Enterprise Solutions to procure travel programs across the corporate, government and insurance travel sectors

o   Actively contribute toward process improvements & continuously find efficiencies of working procedures through automation and innovation    

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

o   A commercial education, preferably in the travel industry, or a degree in Business Administration

o   2 years’ proven experience in an operations position combined with working experience in the B2B Travel Industry or B2B SaaS company

o   Mandatory COVID19 vaccination

o   Good understanding of B2B travel industry and comp set

o   Excellent communication skills, understanding the pain and gain of the hotels and presenting the best possible solutions, i.e., actively listening and questioning, recognise needs of partners and adapting own communication style.

o   Excellent relationship management, i.e., initiating positive contact, acting convincingly (e.g., consulting) and behaving professionally

o   Passion to find new/best-possible solutions, keep economic impact in mind

o   Desirable to have a strong hotel network, understanding both the connectivity and the hotel distribution landscape

o   High level of self-motivation and ability to cope with pressure

o   Possess a strong work ethic, show resilience, and are wired to win

o   Structured way of working with a commitment to detail in an organised manner

o   Team player with strong orientation on results and strategic goals

o   Flexible thinker able to operate in a changing environment

o   Fluency in English

o   Importantly, you know how to enjoy the journey

Additional Information

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renewing the travel industry and while doing so reinventing the way how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.