Writes RMA's as required on units to be returned for repair or credit and prepares sales orders for RMA repairs.
Provides field support as assigned; including (not limited to) on-site diagnostics, repairs, part sales, and customer presentations.
Keeps record of service calls, sales orders, RMA's, warranties and credits as directed and required.
This position is also responsible for, with authority to follow ISO procedures, initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, control further processing when a problem is identified, protect the environment, including preventing pollution, analyzing or identifying areas for correction or improvement.
Qualifications/Requirements:
Up to 3 years minimum related experience and/or training; or equivalent combination of education and experience. Required Experience:
Basic/entry knowledge of mechanical and/or electronic elements systems.
Basic knowledge of troubleshooting of mechanical and/or electronic systems.
Basic ability to gather data, write reports, and present findings.
Must be able to travel as required and /or directed.
Preferred Experience:
Experience in gear trains, clutches, brakes, and other mechanical elements and/or electronic systems.
Ability to read hydraulic and electrical schematics and performing diagnostics of hydraulic and electronic systems a plus.
Salary.com Estimation for Technician in Jenks, OK
$45,883 to $61,567
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