Care Coordinator/Patient Service Representative

The Family Planning School-Based Health Center (SBHC) Care Coordinator/PSR works directly with the SBHC NP to provide comprehensive family planning services to high school student. Services include: contraception counseling and prescriptions, sexually transmitted infection testing and treatment.  The SBHC will include an Integrated Behavioral Health Consultant (BHC) and the Health Resource Coordinators (HRCs).

Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact  with the organization, including children, adults, families, caregivers, and staff.

1. Assist in the courteous and efficient management of connecting students with the appropriate services and/or staff in a timely and accurate manner.
2. Initiate services for patients which involve signing-in, updating basic demographic information, validating health insurance coverage, and preparing necessary paperwork. Additional services may be warranted depending on if the patient’s status is new or established and if the patient seeks more specialized services.
3. Schedule appointments for patients.
4. Coordinate with school to bring students in for their appointments.
5. Constantly update and utilize pertinent information about the health insurance carriers that the Practice accepts.
6. Maintain patient charts.
7. Provide additional clerical tasks: filing, typing, faxing, and copying documents.
8. Facilitate the ordering of office/janitorial/medical  supplies for respective site.
9. Maintain patient confidentiality in both written and verbal formats.
10. Possess exemplary knowledge of and enforce all Practice policies and procedures that impact the work of the PSR and front desk.
11. Adhere to OSHA guidelines.
12. Assist in coordinating utilization of the Practice’s transportation services for students needing appointment at one of FPCN’s clinics.
    

Care Coordination:

1. Be a member of the multidisciplinary team consisting of a Nurse Practitioner and Behavioral Health Consultant.
2. Manage referrals to other services both inside and outside of FPCN.
   
3. Liaison with Health Resource Coordinators.
4. Insurance coordination- work with FPCN Outreach Staff to assure patients receives appropriate benefits.
5. Coordinate all components of primary care, outreach and the HIV and High-risk patient care (e.g., scheduling appointments, performing appointment reminder activities, conducting follow-up calls for no-shows, troubleshooting non-clinical patient issues).
6. Track laboratory tests to ensure completion.
   
7. Establish trust relationships with patients and communicate concerns to appropriate clinical and school staff.
   

1. Take primary responsibility for securing the clinic space at the close of the business day.
   

• One (1)  year working in a healthcare facility
  

• High School Diploma/GED

• Certified Medical Assistant or Licensed Practical Nurse
  
• Previous experience with an Electronic Health Record.
  
• Computer Competency with proficiency in word processing
• Ability to travel to multiple sites (2-3)
• Desire to work with high school students and comfortability discussing sexual health topics
• Exemplary skill at managing multiple tasks simultaneously.
• High level of patience, courtesy, and concentration
• Outstanding interpersonal skills
• Outstanding verbal and written communication skills as well as listening skills
• Exemplary organizational skills and ability to prioritize.
• Highly reliable and dependable
• Experience in effectively relating to people.
• Ability to effectively relate via telephone
• Responds constructively to pressure situations and time limits
• Initiatives work independently with minimum amount of supervision.
• Exemplary Current CPR
  

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS), as well as the SBHC Collaborative, a  partnership between Education Plus Health (EPH) and FPCN at CB School in Roxborough, Vaux, B21, and Belmont Schools. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home, and recognized by HRSA as a National Quality Leader for Behavioral Health.

The Network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.

Vaccine Mandate:

FPCN, a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers perPhiladelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.

EEO

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.