Job Posting for Guest Services Manager at reStart Inc.
Job Overview: Assist in providing a secure and safe environment for all residents, guests and staff. The GSR Supervisor must be able to handle a variety of tasks in a very fast-paced nonprofit environment-detail-orientated, organized and multi-tasker.
Responsibilities/Duties:
Models positive and healthy relationship building by treating all participants, staff and volunteers equitably with caring, kindness, respect, safety and dignity
Follows all policies, procedures, code of conduct and attendance rules of the organization
Maintains strict confidentiality of all information and adheres to the policies in the use of computer technology and all other devices
Supervise employees in assigned duties
Assist in hiring and training of new staff
Manage CSR team schedule to ensure coverage in compliance with minimum staffing requirements
Handle in-takes as needed
Monitor halls and ensure a safe environment for participants and staff
Evaluate the performance of employee and provide feedback
Participate in supervision, training and managers meetings as requested
Participate in case staffing's as requested
Ensure that associates follow reStart policies and procedures
Update and train staff on security, safety and emergency procedures for reStart
Assist Case Managers and other staff as needed
Answer and route incoming calls
Monitor security cameras and screen admissions to the building
Receive and log in kind donations from the public
Assemble packets and perform basic copying, scanning, faxing and filing
Sort mail for participants and staff
Answer questions from staff, residents and visitors and make appropriate referrals
Handling emergencies as they arise
Other duties as assigned
Qualifications:
High School diploma or GED required
A minimum of 3 years of Customer Support experience required and a minimum of 1 year of experience as a supervisor or team lead
Demonstrated ability to work effectively and collaboratively with a culturally and socioeconomically diverse population of participants, service providers and staff
Values diversity and possesses an understanding of multicultural and cultural competencies; understands power, privilege and inequity
Adapts to changing business needs, conditions and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work
Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people’s ideas and concerns, resolves confrontations, disagreements and complaints in a constructive manner
Ability to exercise independent judgment, using analysis, experience and perspective in solving problems or communicating decisions or actions
Effective interpersonal skills, with the ability to work collaboratively to garner trust, respect and confidence from others
Ability to work effectively under pressure in a fast paced environment
A collaborative team member who is also a strong leader with well-developed organizational and time management skills
Ability to develop effective working relationships; works cooperatively, exchanges ideas and addresses issues in a constructive manner
MS Office experience, especially Outlook
Must pass a criminal records check and pre-employment drug screening
Hours needed:
Can work a variety of hours, depending on needs of the team and/or agency, including weekends
Salary.com Estimation for Guest Services Manager in Kansas, MO
$42,617 to $54,662
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