Site Lead

Description

SUMMARY

The Site Lead creates a work environment resulting in a high level of employee, patient and physician satisfaction though supporting the Site Manager on day to day operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Answer Incoming Scheduling Calls-Monday Only
• Cover check in/out when necessary
• Oversight of physical location maintenance/working with property manager
• Assist providers with Freezing/Unfreezing/Bumping Patients/Cancelling clinics-Back up to site manager
• Provide scheduling assistance to physicians, MA’s, front desk personnel, etc. for when they are having scheduling issues with Radix/DASH
• Encourage coworkers to stay positive when having a bad day or just need a boost
• Contribute Super User assistance for Radix/DASH
• Create new user accounts, reset passwords, activate accounts, run reports, synch physician schedules when changes are made to schedules, communicate to Radix about provider changes
• Provide assistance to Site & Regional physicians and staff when Site Manager is not available
• Assist with changes to On-Call schedules as requested by physicians or Site Manager
• -make changes on TeleMed and on-call schedule on the Intranet
• -communicate changes to all personnel
• Receive specialty injection medication for the office
• -Make patient cases in Athena to the medical staff to inform injections have been received
• -Log the injections on the injection tracking list on the Intranet for the Roswell location
• -Maintain injection spreadsheet to provide to Site Manager for invoice verification
• -Lock and store medication in appropriate locations
• Order office supplies to include printer cartridge order
• Reconcile and maintain balance for Petty Cash for office
• Schedule IME appointments
• -Communicate via fax or email with attorneys or adjusters by providing documentation to schedule an IME and submitting prepay invoices – coordinate rescheduling
• Participate with morale team – coordinate office events with team members; provide positivity to boost office moral
• Process incoming mail
• -open and route mail to appropriate individuals, process medical record requests
• -verify invoices for specialty injections
• Receive and forward claim denials to appropriate physician for review and submit back to the Claim Denial Team
• Receive and submit duplicate patient accounts to Support for chart merge

Requirements

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in business, practice management, healthcare administration or related field preferred. Relevant experience may be acceptable as substitute for education (1 ½ years of experience = 1 year of education);
• Experience solving complex patient-related problems
• Experience working directly with physicians and other providers

SKILLS

• Demonstrated conflict management skills
• Ability to communicate clearly and concisely in all written and verbal communications, including email, with employees, patients, and providers.
• Strong organizational skills with demonstrated attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Demonstrated skill in planning, organizing and delegating.
• Demonstrated skills in evaluating the effectiveness of existing methods and procedures.
• Ability to solve practical problems, to deal with a variety of concrete variables and to multi-task in situations within the clinic.
• Ability to establish and maintain effective working relationships with peers, managers, patients, and the public.
• Demonstrated skills working with staff to solve intra-staff conflicts and promote teamwork

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment is typical of a physician’s practice. While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. Work may be stressful at times. Interaction with others is constant and interruptive. Schedule requires flexibility to occasionally include evenings, early mornings and weekends