Analyst HRIS Delivery (SAP SuccessFactors)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Primary Purpose:

• At Retail Business Services, our HRIS team is responsible for all HR Systems (including cloud-based apps and on-premise solutions) that support Ahold Delhaize’s US Associate population of over 200,000 active associates.
• This role will be responsible for functional support through the development, testing, implementation, maintenance, and execution of all changes and project work for all US HR Systems.
• This position uses HR systems expertise to provide technical delivery support for all SuccessFactors modules supporting US people initiatives for 8 great local Retail Food and Distribution brands. with a focus on user experience and efficiency.
• Partners with Global HR Tech, Global HR Tech Delivery, and IT counterparts to maintain and enhance the HR systems, driving process efficiencies, troubleshooting system issues, ensuring data integrity, maintaining upstream and downstream system health to ensure the smooth functioning of HR Processes.

Duties and Responsibilities:

• The HRIS Delivery Analyst ensures all systems are operating effectively, efficiently, and meeting business needs.
• Accountable for SuccessFactors mass data changes, US foundation data, and overall data integrity across the HR technical landscape, providing subject matter expertise related to impact assessments, operations, or business process changes.
• Partner with Design team to review, test, and implement all HR-related enhancements, fixes, and projects - providing daily operational support to various HR functions such as recruitment, performance, payroll, talent, and compensation. 
• Support configuration testing during routine and unscheduled maintenance cycles, system implementations or other projects. Assist with developing appropriate process documentation, estimating, and evaluating effort for scheduled projects and operational changes
• Conducts root cause analysis to resolve impacting issues in support of business operations
• Participate in functional review activities to include resolving business process questions and concerns and making improvement recommendations. 

Qualifications:

• Bachelor's Degree or equivalent combination of education and related work experience.
• 4 years of HRIS or significant proven HR analytical experience.
• HR System knowledge
• Aptitude for comprehending and leveraging both HR and technical concepts for continuous improvement and process re-design. 
• Intermediate Experience with Microsoft Office Suite

Preferred Qualifications:

• Lean or Six Sigma Certification preferred
• EC SuccessFactors Accreditation or Certification Preferred
• Inquisitive, curious, and thoughtful nature with the ability to think systematically

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Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.

For more information, visit https://www.retailbusinessservices.com.