Manager II Vendor Master Data Management & Product Master Data Management

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Position Summary:

The Manager II – Vendor Master Data Management (VMDM) & Product Master Data Management (PMDM) will be responsible for overseeing the VMDM/PMDM support team within the VMO while developing & maintaining positive and productive relationships with internal stakeholders and external vendor partners.  This position requires an in-depth knowledge of processes, services, and systems related to vendor & product master data and manages team performance and workflow.  They will ensure all vendor & item set-up and maintenance activities are completed in a timely manner with effective controls.

This position leads a team to ensure proper application of internal controls associated with area of responsibility.  This position is responsible for the establishment, implementation and maintenance of procedures and controls in accordance with established service level agreements, company, industry, and accounting policy guidelines. This role serves as a business partner responsible for developing and maintaining relationships with key stakeholders within all ADUSA (Ahold Delhaize USA) brands, service organizations, and the ADUSA vendor community.  This role will be closely aligned with the Commercial Systems & Analytics team, Finance, and the Data Governance Organization (DGO) to streamline operations, reduce errors, proactively resolve issues, and drive overall vendor satisfaction with all aspects regarding vendor & item set-up and maintenance.

Duties & Responsibilities:

• Leads the implementation of changes across people/process that enable optimized performance & service delivery for the VMDM/PMDM functions within the VMO.
• Proactively engage teams across the entire Procure-to-Pay ecosystem to ensure vendor & item set-up and maintenance related activities are effectively handled with proper controls.
• Maintain strict controls over vendor information and support all necessary system integrations.
• Partner with IT and Commercial Systems & Analytics to test and implement appropriate enhancements to ensure continuous improvements with all vendor & item data management tools & systems.
• Monitor performance metrics and key performance indicators (KPIs) to evaluate vendor data accuracy & completeness, address any areas of concerns and promptly escalate critical issues to senior management.
• Continuously drive opportunities to optimize vendor & item set-up and vendor data management processes without compromising quality or service levels.
• Partner with ADUSA Communications and Commercial Systems & Analytics to drive stakeholder communication and training activities related to the importance of accurate, timely, and complete vendor master data.  Ensure the timely escalation of vendor data control issues.
• Leads, motivates, and develops staff maximizing their individual contribution, professional growth, and their ability to function effectively. Mentor, coach, and cross train team members stretching them beyond their comfort zone, to provide advancement and exposure for team members.
• Responsible for the effective intake, analysis, and resolution for all item and vendor (direct & indirect) set-up and maintenance activities across all ADUSA, process standardization and simplification, and transformation of area of responsibility.
• Works across all levels of vendor contacts and company personnel as appropriate to resolve outstanding item and vendor set-up and maintenance issues/concerns.  Interactions are internal and external to the company at all levels and pertain to project / functional activities.  Independently gains cooperation and commitment through personal persuasiveness.  Interactions may be on behalf of project/functional team members.  Oversees the overall delivery of project, functional and company objectives.
• Promotes an effective team environment through the effective use of mentoring, coaching and development skills.  Plans and assigns work within the context of a project /function. Leads by example, demonstrating leadership attributes, depth/ breath of knowledge and experience allows for a wide range of project/functional guidance. 
• Makes multiple decisions relative to overall department responsibilities constrained only by the direction and objectives of the VMO & SLAs (Service Level Agreements).  Receives consultative direction from business leaders.
• Assessment of the problem involves analysis of multiple complex problems at the project, functional or business unit level.  Unique, creative, and innovative solutions are consistently required.  Applies expertise and core competencies gathered from major projects, functions, or business units to identify root cause(s) and solve problems.
• Provide guidance and support to specified process areas and partner with relevant support teams to execute automation and IT enabling projects and evolution.

Qualifications:

• Bachelor’s degree in Business Administration, Accounting, Supply Chain Mgt, or related field and/or equivalent work experience
• 7 years of related experience in consulting / industry or related experience (vendor management, supplier relations, procurement, etc.) and Finance, Accounting, or internal controls
• Proficiency in using various software tools, including MS Office suite and vendor management platforms, with advanced Excel skills & presentation skills
• 4 years demonstrated leadership of people/teams
• Strong change and transformation capability
• Sound judgment and risk mitigation capabilities
• Excellent communication skills, both written and verbal, to interact with vendors and internal stakeholders effectively coupled with a keen ability to influence others toward a common goal
• Familiarity with advanced reporting tools
• Strong analytical and problem-solving skills with strong attention to detail
• Ability to handle multiple tasks at once and work under strict deadlines. Ability to prioritize and plan work of the team to meet time-based deliverables.
• Applies depth and breadth of expertise across major projects/functions.  Has extensive functional and project experience, is a recognized expert in a functional area and/or has breadth of expertise across projects /functions.
• Effective internal and external interactions, secured through strong influencing skills, are an important link in the communication chain of the Vendor Management Organization and contribute to the effective implementation of major projects and/or functional initiatives.
• Requires travel – typically 10-20%

Preferred Qualifications:

• Master’s Degree
• Lean Six Sigma
• Knowledge of retail industry
• Experience in grocery retail/category management
• Familiarity with both DA (Delhaize America) and AUSA existing systems and processes
• Experience leading system integrations and User Acceptance Testing (UAT)

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.