Salary Job Openings

Restaurant Support Tech

Retail Data Systems
Albuquerque, NM Full Time
POSTED ON 5/10/2024

Job Overview

Restaurants? Computers? Know a little enough about both? If you do, Retails Data Systems might have something for you.

RDS Southwest - Albuquerque - is hiring a full-time Point of Sale (POS) Support Technician to our team. The ideal candidate will have some comfort and understanding of computers and technical hardware. We service restaurants using Aloha or other POS software within a call center environment. The candidate will work directly with the support and sales teams providing technical support to our customers as well as installing hardware and software in new customer locations. Opportunities for growth for accomplished support technicians include Project Management positions.

Responsibilities: (including but not limited to)

Receive calls and provide technology support for hospitality Point of Sale systems.

Respond to incoming calls in a timely manner according to department standards.

Prioritize phone calls according to severity level and follow appropriate procedure.

Communicate effectively with customers / team members who have varied levels of technical ability.

Record customer interaction using our database system.

Help stage and setup new systems for new clients.

Use troubleshooting strategies to help identify the customer's issues.

Use all departmental resources necessary to help the customer solve their issue.

Develop new solutions to frequently occurring problems.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Health insurance

· Paid time off

· Company Vehicle for Service Calls

Experience level:

· No experience needed

Schedule:

· Monday to Friday, some flexibility possible.

· Some On Call

· Some Statewide travel

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Employee discount
  • Life insurance
  • On-the-job training
  • Opportunities for advancement
  • Paid training

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Ability to Commute:

  • Albuquerque, NM (Required)

Work Location: In person

Salary.com Estimation for Restaurant Support Tech in Albuquerque, NM

$46,150 - $60,971

For Employer

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