Summary
Position Summary Program Director is responsible for the management and development of a group of Associates, Retail Analytics, and Area Supervisors. This position is the “Communicator” of the ISE program to the Retailer and Vendor/Broker partners. Owns representing the Company, our retailers, and our suppliers by effectively supervising and managing reset and project work. Self-starter, quick learner, has a strong attention to detail, and is effective at leading and managing a geographically distributed team. They must possess excellent organizational skills, strong communication skills, computer skills, and the ability to build relationships with business partners. Performs other duties as required and assigned.
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants.
Responsibilities
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Program Director is responsible for the management and development of a group of Associates, Retail Analytics, and Area Supervisors. This position is the “Communicator” of the ISE program to the Retailer and Vendor/Broker partners. Owns representing the Company, our retailers, and our suppliers by effectively supervising and managing reset and project work. Self-starter, quick learner, has a strong attention to detail, and is effective at leading and managing a geographically distributed team. They must possess excellent organizational skills, strong communication skills, computer skills, and the ability to build relationships with business partners. Performs other duties as required and assigned. Essential Job Duties and Responsibilities • Provide effective leadership and management to team in assigned geographic market by interviewing and hiring candidates, on-boarding and training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching, mentoring, and support. • Develop a strong understanding of business model, including but not limited to Supplier and Retailer details and expectations, and the specific details of the set/project work processes. • Act as the primary interface with Suppliers and Retailers in assigned market to establish and manage business partnerships and generate new business. • Direct and manage set/project work in market to completion, on time, and with high quality results, and ensure Supplier and Retailer expectations are being met. • Partner with Retailer to initiate new project requests. • Manage retail billing for Retailer mandates. • Provide direction and support to team to include business best practices and Retailer cycle requirements/instructions. • Partner with team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship. • Report and discuss observations, issues, and business solutions with Company Leadership. • Effectively and accurately work with various applications to develop and initiate set/project work, develop and distribute set/project work documentation and information, maintain profiles and assign set/project work, monitor progress and status of set/project work, record and manage work mileage, work expenses, and work time and attendance, and complete and manage training activities. • Effectively and accurately prepare, process, submit, and manage documentation related to assigned set/project work and team. • Performs other duties as assigned and required. Supervisory Responsibilities Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are essential duties and function of this job - Travel up to 25% Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: 8 Years of experience in progressive management/supervisory experience • Prior broker, Retail, Retailer Service or Merchandising experience preferred Skills, Knowledge and Abilities Excellent Written & Verbal Communication Skills Decision Making Skills Strong Priortizing Skills Ability to Develop Strategic Plans to Grow Business Team Building Skills Research & Analysing Skills Good Interpersonal Skills Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 5 kgs. Additional Information Regarding The Company Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants.