Job Posting for Retail - Executive Assistant Store Manager at RETAILUUATLAW
Responsible for supervision along with the Store Manager in all aspects of daily activities in the retail store, sewing production department, and warehouse areas. The Executive Assistant Store Manager (EASM) is expected to implement Company policies, conduct associate training, and ensure a high level of performance is maintained in each of the aforementioned areas. The EASMs report directly to their Store Manager to advise them of progress reports, problems, or significant developments and to recommend various personnel decisions.
Essential Job Functions:
Cleanliness
Ensuring and supervising employees to maintain the cleanliness of store, warehouse, and sewing area daily
Ensuring and supervising employees to vacuum the store daily and maintaining clean countertops
Customers
EASMs and other employees are required to provide customers with quick and courteous service
EASMs are required to ensure and supervise other employees in greeting/acknowledging each customer upon entry to the store regardless of other tasks.
Partnering with the Store Manager to resolve customer complaints or problems by determining optimal solutions
Processing Orders
All purchase orders received via email, fax or mail should be processed the same day
If there are outstanding questions, prompt follow up is expected to resolve those issues
Documentation of this follow-up is also required
EASMs may be required to make determinations in connection with processing orders
Policies and Procedures
Constantly reinforce company policies and procedures
Serve as part of and support management’s opinion in the event of any disagreement
Attendance
Ensure that all associates report to work on time, take their breaks at the scheduled time and provide for adequate staffing during all hours of operation
Assist the Store Manager and make recommendations regarding the creations of a schedule that will maximize associate productivity and store profitability
Product Knowledge
Become proficient with all products currently sold by the Company
Able to answer technical questions and provide adequate training to staff members
Quality Control
Management is the last line of defense for quality control
Verify that orders are being filled accurately and methodically
Resolve problems before orders are released to customers
Hiring & Firing
Assist and make recommendations to the store manager in candidate evaluation and interviewing
Provide recommendations to the Store Manager with observation and documentation regarding current associate performance and issues
Associate Review
Partner with the Store Manager with associate reviews and plans by providing insight and observations
At the Store Manager’s or Company’s discretion, assist with training
Work Environment
Responsible for creating a positive working environment
Address associate concerns/issues in a timely manner
Inventory Control
Responsible for implementing proper inventory security systems and measures
Conduct inventory counts to be done annually or more frequently if needed
Other duties as assigned
Supervisory & Operational Authority:
Supervise staff in the store, sewing area, and warehouse that will include coordination of work, training, discipline, and scheduling
The EASM is expected to act independently when Store Manager is not present in consultation with the Store Manager
In order to avoid backups, be aware of the status of work in all departments
Position Profile:
Required Experience:
Minimum two years of management experience
Preferred Experience:
Three-to-five years management experience
Two years written performance appraisal experience, having applied SMART goals
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Salary.com Estimation for Retail - Executive Assistant Store Manager in Franklin, NJ
$71,325 to $98,140
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