What are the responsibilities and job description for the Hotel Front Desk Agent position at Retreat at Crystal Manatee Hotel?
We currently have an exciting opportunity for a Front Desk Agent.
Responsibilities:
- Greet guests and complete the check-in process
- Input and retrieve information from the computer system
- Confirm guest information, room rate, selection of room
- Manage online and phone reservations
- Provide information to guests about hotel amenities & local area
- Assist guests with check-out
- Ensure rooms and services are correctly accounted and charged
- Handling money, processing credit and debit cards
- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
- Perform daily final checks of all unoccupied rooms
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
- Other duties as assigned include ironing of pillow cases, restocking our breakfast buffet, light cleaning inside and outside, and baking/delivery of small pastries each afternoon
Requirements:
- Can work at least 3 days a week including Saturday and Sunday from 2pm - 9pm
- Front desk experience preferred, but will train the right fit
- Highly motivated, professional, friendly, and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability weekdays, holidays, and weekends
Job Types: Part-time, Full-time
Pay: $15.00 per hour
Schedule:
- Monday to Friday
- Rotating weekends
Ability to commute/relocate:
- Crystal River, FL 34428: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
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