Front Desk Rockstars

The Member Experience Associate is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.

Live by the RETRO values – integRity, dEdication, consisTency, expeRience and innOvation!

Requirements

⦁ Follow all Covid-19 Guidelines & Safety Precautions
⦁ A positive upbeat personality.
⦁ Effective ability to communicate with customers, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible and pays attention to detail.
⦁ CPR/AED training preferred.
⦁ Prior sales experience in a retail setting is preferred.
⦁ Successful completion of all Retro University courses.

Environment

⦁ Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.

Direct report

This position is supervised by the positions below and in order of:
⦁ Retro Fitness General Manager

Retro Fitness Mission Statement

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member

⦁ Greeting and checking in members as they come in.
⦁ Resolving member issues in an effective manner.
⦁ Membership sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walkthroughs of the facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time and ensure the club is open-ready for next day.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

COVID-19 considerations:
To keep our Member Experience Associates & Members as safe as possible, we've provided masks, gloves, and hand sanitizer.

Ability to commute/relocate:

• Raritan, NJ 08869: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person