Customer Service and Sales Manager

Retro Manufacturing, a world-wide leading manufacturer of car audio and seat belts for classic cars located in Henderson, NV, has an immediate opening for a full-time Mon-Fri 7:00am to 4:00pm Customer Service & Sales Manager.

Company Description

Family-owned company with a caring team-oriented environment. Benefits include health insurance that begins the first day of the month after start date, company retirement contributions, and generous paid time off. Monthly perks include team birthday lunches, employee appreciation events, free financial webinars and financial advisor access, and internal newsletters related to technology and health. Small company feel with big company benefits.

SUMMARY OF POSITION:

Develops and implements sales plans. Supervises customer service representatives with the objective to meet or exceed sales goals and operational standards.

DUTIES AND RESPONSIBILITIES:

• Effectively oversee, manage, and train in-house customer service representatives (CSR’s).
• Help CSR’s to identify sales opportunities within existing dealer base. Work with CSR’s to maximize business with existing dealer base by reviewing product mix, dealer agreements, and dealer websites.
• Ensure all customers receive a high level of customer service.
• Develop sales strategies and set sales targets.
• Review sales reports.
• Analyze market to find new customers while increasing current customer sales volume.
• Address customer product or technical concerns as needed.
• Research and recommend new product categories and new products.
• Partner with Marketing Team to develop and implement marketing plan.
• Coordinate with the Warehouse Team for accuracy and timeliness of product delivery.
• Lead the team with suggestive selling and upselling to both customers and dealers by understanding their needs and informing them about other products.
• Ensure that the customer service inquiries are responded to promptly.
• Complete various projects as assigned by Director of Sales & Marketing.
• Assist CSRs in generating sales to meet the monthly sales target.
• QUALIFICATIONS:
• Bachelor's degree preferred.
• 2-3 years of experience in sales management leading a team.
• Proven leadership and ability to drive sales team, and deliver a high level of customer service.
• High attention to accuracy and efficiency is required.
• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Ability to accurately enter data and perform mathematical calculations.
• Self-motivated and flexible with the ability to operate with minimal direction.
• Capable of multi-tasking and problem solving.
• Possess strong organizational, oral and written communication skills.
• Knowledge of and experience with customer relationship management (CRM) software and sales order processing software.
• Classic car, electronics, or auto knowledge a plus, but not required.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person