IT Analyst, remote | 879261

OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!
**
Interested in joining our team? Check out the opportunity below and apply today!

Reference: 879261

We have a remote contract-to-hire opportunity available for an* IT Analyst *who will work closely with IT Service Delivery, IT Support Services, and business unit professionals, project managers and other areas, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services.

Environment is fully outsourced and managed by a service provider, so experience working with MSPs would be ideal. Much of role will involve overseeing this service provider who is performing the hands-on, technical support

Skills, qualifications, or certifications:

• 4 years of IT experience in varying support functions
• Working experience with ITIL processes and metrics (ITIL V3 certification a plus)
• Demonstrated experience leading process improvements
• Effective written and verbal communication
• Can work independently in the assigned functional domain
• Knowledge and understanding of Azure and AWS environment
• Certifications in Nutanix, RHEL or VMware preferred
• Travel required: 0% to 25%

Responsibilities:

• Help drive resolution of operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Director of IT Operations
• Prepare for and help facilitate regular performance review meetings with the Service Provider and prepare performance and status information for IT and business leaders, as requested
• Resolve or escalate issues related to operations in a timely manner
• Work closely with the IT Support Services to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance
• Work closely with project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality)
• Gather infrastructure services data on spending patterns for analysis and reporting.
• Provide information on spending for company cost allocation and metric reporting.
• Gather data on day-to-day operational execution of services and equipment delivery for analysis and reporting
• Review monthly/annual forecast of expenses for the IT Budget, and analyzes and report variances to budget
• Facilitate audits of processes related to Infrastructure Services.
• Assist in ensuring the Service Providers are adhering to defined standards
• Confirm that Infrastructure Services supporting documentation is available and kept up-to-date
• Maintain a solid understanding of the Service Providers’ operational and service delivery capabilities and processes
• Interact with Service Provider team members, helping to ensure they are properly qualified and staffed appropriately to meet business needs
• Maintain a solid understanding of the scope of the Service contracts as reflected by service levels, statement of work and pertinent schedules/exhibits
• Assist with communications for planned and unplanned outages
• Other duties as assigned

ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

WHY REVEL IT:

• In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
• 5-year client retention: 99%
• No. 1 supplier with customers: 53%
• Top 3 supplier with customers: 77%
• Consultant retention: 94%

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

#gdr4900

Job Type: Contract